GSA Gabrielle: Good afternoon

Room Attendant: Good afternoon Gabrielle, I have Mr. Lee here with me. He cannot find his room key. Mr. Lee, I will leave you in great hands with Gabrielle.

GSA Gabrielle: Mr. Lee, can I please see a piece of photo ID so we can get you back into your room shortly.

Mr. Lee: Sure, I have my passport in my bag

GSA: Thank you Mr. Lee. How has everything been with your stay?

Mr. Lee: It has been so great to see my friends and the wedding was amazing. I've have a good stay, hard to believe I am checking out soon.

GSA: It sure seemed like a great event on Sunday. Thank you for your patience as I verified your identification. Since you cannot find your room key I have created a new key for you that voids you other key, so if you do find the old one, you will not be able to use it.

Mr. Lee: Thank you. Much appreciated. I did want to mention that the shower tap started dripping last night and it kept waking me up last night.

GSA: I am so sorry to hear that. I can have maintenance come and repair that right away. Is now a good time?

Mr. Lee: Can you give me 15 minutes please as I will be heading back out to meet Disha

GSA: Absolutely. Have a great time.

GSA contacted Engineering department to let them know that Mr. Lee had a leaky shower tap and that he would be vacating the room in 15 minutes for service. Engineering attended the room and was able to complete the repair.

What are some professional ways you can advise a guest they need to follow protocol to get a new key?