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Guests can also help teach and reinforce the values, belief, and norms expected of the employees. For example, if a ride operator in Disney Park

Guests can also help teach and reinforce the values, belief, and norms expected of the employees. For example, if a ride operator in Disney Park fails to make eye contact or does not smile, a park visitor may comment about the deviation from the service norm at Disney by joking "What is the matter? Did Goofy step on your toe?" Group of answer choices True False

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