GUGGI'S SALES ASSOCIATES You are Guggi's new recruiters. You are required to evaluate the candidates and make the final hiring decision The information to fulfill this assignment includes: . General information about Guggi's Guggi's recruiting goals and assessment methods for this hiring activity Job description of the hiring position Predicted job success formula for the job position - Predicted tenure formula for the job position Tests scores of 08 candidates Interview records of 08 candidates Resumes of 08 candidates Each group needs to write a summary report (within two A4 page) showing The purpose of this hiring activity. The candidates that are eliminated and the reasons why you decide to eliminate them. The most potential candidates (2 or 3 candidates), with explanation why they are most potential for the job and your final decision (1 candidate), with explanation why he/she is better than the other potential ones. Guggi's strategy Siblings Brian and Taylor Guggi founded Guggi's, an upscale shoe and handbag store, twenty years ago to provide customers with the best service, selection, quality and value. The company is currently comprised on 140 stores and over 19,000 employees that still strive everyday to carry out the Guggi's vision Guggi's talent philosophy is to reward employees for what they contribute. It offers generous pay based on performance, benefits for both full-time and part-time employees, and opportunities for career development in exchange of employees' high performance. Sales Associates are the core workforce at Guggi's, executing the firm's strategy and contributing directly to the firm's revenue. The average Guggi Sales Associate earns an estimated $100,948 annually, which includes an estimated base salary of $74,148 with a S26,800 bonus. Every year Guggi Canada attracts more than 5,000 applicants for this position, which requires an automatic and sophisticated selection process for effective hiring decisions. Recruiting outcome goals Hiring 01 sales associate for the store department in Toronto, Ontario, who will be a high performer, will retain for at least one year and will be a strong candidate for future managerial positions. Guggi's Sales Associate Job Description Job title: Sales Associate Department: Guggi's Department Store, Toronto, Ontario Reports To: Department Manager and Assistant Department Manager Job Objective: Executes Guggi's marketing plan in order to meet both personal and business goals of expanding customer base in the marketing area: works with the sales and support teams for the achievement of customer satisfaction, revenue generation, and long-term account goals that are in line with the company vision and values. Role: Maintain professional internal and external relationships with coworkers in order to meet the company's core values, maintain open communication channels with clients in the market arca to ensure high levels of client satisfaction and customer intimacy. Responsibility Arrive to work on time with a neat and well-groomed physical appearance that meets Guggi's dress and appearance standards Take pride in every sale conducted while promoting the Guggi's brand. Provide customer service by determining the wants or needs of customers when greeting them, obtaining knowledge of customer purchasing trends through use of appropriate technology, and addressing the customer's curiosity and concerns regarding the Guggi's brand and merchandise Possess exemplary communication skills and listening skills. The employee must display strong service orientated characteristics and possess the ability to effectively persuade customers to continuously shop with Guggi's Evaluate market trends while keeping track of new products and prices in the market. Utilize the Guggi's computer system in order to evaluate performance in relation to the predetermined and communicated sales quotas. Provide customers with a thorough description of all Guggi's merchandise while bring to their attention current sales and promotions. Basic requirements (1) Move throughout the store for up to 12 hours per day (2) Move 20 kilograms up to 3 meters (3) Understand and respond to co-workers' and customers' requests in spoken words (4) Perform basic math Desired qualifications: (1) High School Diploma or equivalent (2) 2-3 years of retail sales experience (3) Experience with enterprise software solutions within the retail industry (4) Strong understanding of customer and market dynamics and requirements (5) Excellent interpersonal skills (6) Proven ability to achieve sales quotas Scale of assessment 1 to 5 1 to 5 Test Assessment methods used for this hiring activity Assessment methods Description Comprehensive 15 structured questions with predetermined Interview rating scale Measures candidates' person-organization fit, interpersonal skills, active inactive orientation, work attitude and work motivation Cognitive Ability Measures candidates' ability to leam, process, and apply information rapidly, verbal, logic and mathematical abilities Job Knowledge Test Measures candidates' knowledge of sales techniques, understanding of effective customer service practices, and awareness of related issues in the retail industry. Fashion Knowledge Measures candidates' knowledge of fashion Test trends, styles, and fabrics as they apply to a variety of customers. Integrity Test Measures candidates' trustworthiness, integrity and honesty. The scales are interpreted as bellows: 1-Very Poor 2-Poor 3- Marginal 4-Good 1 to 5 1 to 5 1 to 5 5-Excellent These methods have been proven to be valid predictors of job success for the sales associate position, following the equation below: Job Success RIDICTID=6+ (2x Interview) + (1 x Cognitive Ability) = (0.5 x Job Knowledge) + (0.3 x Fashion Knowledge) +(0.2 x Integrity) A formula to predict tenure has also been developed based on surveying all sales associate at Guggi Tenure puncto =(-0.003 x years of education) + (0.02 x years of related experience) +(0.66 x average years of tenure at previous jobs) Test scores Candidate Amanda Smith Ron Washington Louis Kim Sam Fernndez Jimmy Singh Emma Keita Cassandra Putin Jolie Nguyen Cognitive Job Knowledge Interview Ability Test Test 3 3 4 3 3 4 4 4 4 3 3 3 4 3 4 4 3 3 4 4 3 2 1 4 Fashion Knowledge Test 1 3 3 2 3 3 3 3 Integrity Test 3 4 3 5 3 3 4 2 Panels Details of Interview Scores AMANDA SMITH Overall interview score: 3 Measurements 1 2 3 4 5 Person-organization fit X Interpersonal skills X Active Orientation X Work attitude and motivation X RON WASHINGTON Overall interview score: 3 Measurements 1 2 3 4 5 X Person-organization fit Interpersonal skills X Active Orientation X Work attitude and motivation X LOUIS KIM Overall interview score: 4 Measurements 1 2 3 4 5 x Person-organization fit Interpersonal skills X X Active Orientation Work attitude and motivation Overall interview score: 3 1 2 3 4 5 SAM FERNNDEZ Measurements Person-organization fit Interpersonal skills X X Active Orientation X Work attitude and motivation X Page 6 JIMMY SINGH Overall interview score: 4 Measurements 1 2 3 4 5 x Person-organization fit Interpersonal skills Active Orientation x Work attitude and motivation X EMMA KEITA Overall interview score: 4 Measurements 1 2 3 4 5 X Person-organization fit Interpersonal skills Active Orientation Work attitude and motivation Overall interview score: 4 1 2 3 4 5 X CASSANDRA PUTIN Measurements Person-organization fit Interpersonal skills Active Orientation Work attitude and motivation X JOLIE NGUYEN Overall interview score: 2 Measurements 1 2 3 4 5 X Person-organization fit Interpersonal skills x Active Orientation X Work attitude and motivation Papel 7 RESUM Amanda Smith Phone number: 416 294 9283 Email: amandas@gmail.com OBJECTIVE To obtain a position that will offer the opportunity to enhance my clerical and customer service skills within a stable working environment. Looking for a long-term career in sales. SKILLS Excellent organizational skills. Strong leadership skills Hardworking. Deep capabilities in the use of technology and software including data entry. Website programing and the use of packages like Microsoft office. EDUCATION Saint Marry's High School, Ontario Graduated with honors WORK EXPERIENCE Joni's Financial Office Manager Oversaw accounting with billing and end-of-the-month closing Managed the local administrative team. Answered and directed incoming calls for senior managers. Met with customers to assess their needs and direct them to appropriate service agents Assisted in other areas in office as need Aloha Vehicles New/Used Sales Officer Interacted with customers to show new and used vehicles to meet their needs. Processed incoming orders, coordinated shipments and handled customer- related issues. Responsible for managing and tracking inventory allocations for the entire dealer. Urban Planet Customer service and Soles Showed merchandise to customers. Engaged in financial transactions . Continually improved sales and service. 81 Page Ron Washington Phone number: 416 238 4834 Email address: Conw@gmail.com Education Fiber Science and Apparel Design, Humber College, Ontario Objective: To secure a career in the retail industry Strengths: Dedicated and self-motivated team player/builder. Loyal and hardworking Keen interest in a career in sales Able to connect with customers. Strong skills in the use of technology Familiar with sales techniques and methods of addressing customer needs. Highly ethical and honest. Weaknesses: Limited managerial experience. Still learning about fashion trends. Experience: Winners Shopping Center (3 years) Customer Sales Communicated and worked as an involved team member . Consistently increased average annual sales and sales per transaction Developed and maintained an extensive clientele by providing exceptional customer service and preserving customer relationships The Factory Outlet (2 years) Clothing Sales Associate Reliably assisted customers by demonstrating suits of various styles from different designers and highlighted how to properly accessorize for different occasions Ensured customer satisfaction by placing and tracking customer orders, contacting customers as orders arrived, and responding to customer feedback as necessary University Experience University Design League Member of the executive board of a student-run organization focused on textiles, design and fashion Regularly developed and implemented plans for fashion-related activities membership drives. I am very quick at learning with an ability to easily grasp and put into application new ideas, concepts, methods, and technologies. I want a career in retail management and simply need the opportunity to demonstrate what I am capable of doing for your company. RESUM Louis Kim Phone number: 416 129 7348 Email address: louisk@gmail.com OBJECTIVE: To secure a career in the retail industry EDUCATION: George Brown College, Ontario Diploma in Art History and Visual Culture (GPA: 82/100) EXPERIENCE: Nordstrom (2 year) Retail Sales Associate Experienced and accomplished every duty and task that can be encountered in a retail environment. Successfully acted as store manager on a temporary basis. Worked with others on the sales team to create a shared motivation to succeed. H&M (2 years) Retail Sales Associate Worked in a fast-paced retail environment Utilized fashion knowledge when working with guests to assist them in locating merchandise, identified prices, checked inventory for additional products, and marketed promotional items. Our store was ranked number one in sales in 9 of 12 months. OFFICE OF CAMPUS ACTIVITIES (1 year) New Student Orientation Co-coordinator Volunteer position Developed and administered training for orientation staff who delivered new student orientations on campus. Led orientation advisors who worked directly with new students and assisted them when necessary. Delivered presentations to large audiences of orientation staff. in IP BIG BROTHERS/BIG SISTERS DONATION PROGRAM Mentor Volunteer position Demonstrated poise, compassion, and trust to children in need of positive role models. Provided mentoring and share life experiences to encourage young people to set and work toward important life goals. PROFESIONAL STRENGTHS Flexible team player committed to persuading others to action. Extensive experience in sales. Dependable and hardworking Deeply interested in fashion Highly proficient in the use of sales software applications and Microsoft Office (Word, Excel, PowerPoint Front-page, Publisher). Knowledge of software programming in Visual Basic and the use of automatic macros in Microsoft Office. RESUM Sam Fernndez Phone number: 416 968 2749 Email address: sarf@gmail.com Objective: To become the leading sales representative for your company Personal Attributes: Agreeable and friendly Never-fail mentality Superior work attitude Interested in fashion Work Experience: Miniso Shop (2 years) Assistant Manager I was originally employed as a day cashier, but within a short period of time I was promoted to assistant store manager. Duties included opening and closing the store, making store deposits, supervising up to 10 employees, managing the cash vault, weekly stock deliveries and merchandising, balancing cash drawers, and running various store reports Wal-Mart (2 years) Area Manager I was employed as an associate in the lay-away department during the busy holiday season. I was promoted shortly after the holidays to the font cash office. Duties included handing large amounts of cash, deposits, and various store reports. Eventually I was promoted to area manager. As you can see, I have had four years of retail management experiences. 12111 Jimmy Singh Phone number: 416 506 3859 Email: jimmys@yahoo.com OBJECTIVE Contribute to your company's efficiency, growth, and profitability by working in a challenging full-time position in the areas of marketing, sales, advertising, or management PROFESIONAL STRENTHS Strong Sense of Customer-Centered Care in the Retail Environment Proven Leadership skills. Deep Knowledge of Fashion and Fashion Trends. Able to Devise and Execute Marketing Plans and Strategies. EDUCATION Bachelor of Arts in Anthropology Capilano University, British Columbia RELATED EXPERIENCE Aldo, Assistant Manager (6 months to current) . Successfully managed retail team and delivered exceptional results as an assistant to the store manager. Trained three new associates in store policies and procedures who immediately performed at a high level. Topshop, Sales Associates (6 months) Provided superior customer experiences for a quality clothing company. Placed displays Managed and stock inventory. The Future Magazine, Marketing Intern (1 year) Evaluated magazine content. Conducted market research. Maintained business reply database. Assembled media kits. Dr. Mortens, Merchandising Customer Assistant (6 months) Provided quality customer experiences for a luxury brand shoe company. . Fostered deep customer networks by developing trust, building relationships, and enhancing the customer shopping experience. Ensured merchandise was presented in a visually appealing manner. Assisted in catalog sales and marketing. Assisted in work scheduling and planning during high workload periods (eg. New Year holidays). University Bookstore, Purchasing Intern (6 months) Assisted the book purchasers with purchasing decisions, merchandise orders and faculty contact. Received shipments and completed merchandise purchase orders. Maintained visual quality through effective store organization and appropriate merchandise displays. Telemarket Associates, Marketing Sales Representative Intern (1 year) Used strong interpersonal communication ability to effectively market advertising opportunities to business Developed sales experience including scheduling, maintaining a positive mental attitude and achieving goals. owners. 13 PE Emma Keita Phone number: 0982648510 Email: louis@gmail.com Summary I am a dedicated professional sales executive with five years of successful experience in key areas of sales including development of customer relationships, growth of clientele, management of business, and maintenance of inventory control. Superb communication and interpersonal skills. Experienced at communicating with people of various backgrounds Strong sense of entrepreneurship. Superior leadership strengths. Demonstrated ability to develop customer relationships Proven interest and success in a career involving sales and marketing Objectives To find a customer/ client care position in which I can apply my strengths to enhance the customer experience my career potential Work Experience Design Republic Fumiture Store (2 years) Assistant Manager Assisted in the management of a 200 meter square store with daily sales averaging $15,000 Encouraged seven employees to exceed sales goals through effective communication and motivation technique. Ranked first out of all employees in region in customer service and product knowledge as judge by a secrete shopper evaluation. Utilized loss prevention techniques to reduce shrinkage and control inventory. Executed company merchandise directives including design and implementation of floor sets and window displays Developed customer relationships by meeting their needs and resolving customer service issues. Victoria's Secrets (2 years) Sales Specialist Applied the "Encourage, show, Provide sales strategy to meet sales goals Completed regular merchandise directives following the company brand guide. Promoted Victoria's Secret "Angel Rewards credit card program and benefits. Communicated with customers to effectively inform them about products and services. Consistently one of the top-rated specialists in sales productivity for the store. The Gap Inc. (1 year) Sales Associate Assisted customers in product search and addressed customer needs on an ongoing basis. Engaged in customer transactions Assisted in inventory management. Implemented window displays Cleaned, tagged, and organized clothes. Performed computer work and operated cash register Provided a fun shopping experience. Education University of Toronto, Bachelor of Arts in Communications Design Personal Interest Yoga Jazz Art 141 RESUM Cassandra Putin Phone number: 0987236459 Email: cassp@gmail.com OBJECTIVE To obtain a career in retail management and apply my background in the field of dramatic arts and fashion EDUCATION Maplewood High School Graduated in Fashion Marketing from the Textile and Fashion design College ACHIEVEMENTS Japanese Mastery Levels il and VI INTERNSHIP Assistant Director, Summer Acting Series, Toronto Theatre Developed series of dramatic plays for summer theatre. Assisted in set design and construction Helped with role development and coached actors. Created and applied markup design. Identified appropriate staging and location. WORK Retail Sales Associates, Uniqlo EXPERIENCE (2 years sales associate) Hired as a sales associate to advance new business development initiatives and oversee merchandising efforts for this specialty clothing store. Inventory, merchandising, and customer service. Stocked shelves and organized the merchandise in the various departments. Worked with manager to maintain superior levels of interaction/satisfaction and ensure Smooth overall operations . Consistently achieved and exceeded monthly sales goals and objectives. Retail Sales Associate, Forever 21 (1 year) Restocked shelves and organized the merchandise in the various departments. Educated customers on merchandise and assisted customers with purchasing decisions Deli Clerk, Circle K Prepared sandwiches, salads and desserts. Delivered food to tables. Bussed, cleaned and set tables. COMMUNITY Help for Homeless Animals (1 year) SERIVE Tended and cared for animals, cleaned cages ACTIVITIES Running and biking Cooking PERSONAL A hardworking, honest, motivated person who is interested in applying her sense of art PROFILE and drama to retail sales. A globally aware person and quick learner who is eager to succeed and able to develop an emotional connection with customers. REFERENCES Available upon request 15 RESUM Jolie Nguyen Phone number: 0182536110 Email address: jolien@yahoo.com Objective To obtain a stable position in retail sales to further advance mu knowledge and skills in the area of retail management. Education Seneca College School of Visual and Performing Arts Retail Management major, Management Studies minor GPA: 78/100 Experience Sales Associate John Henry's (2 years) Showed merchandise, consulted with customers and facilitated sales including identifying client needs, making product recommendations, and assisting with selections. Did custom fittings and advised customers in an effort to ensure their specific needs were being met. Personal shopper for a large number of repeat customers; produced excellent referrals for the business. Managed all aspects of client relations and built relationships to provide total quality customer service. Forever 21 (1 year) Assisted in the opening and set up of new store. Created several visual merchandise displays. Used strategic selling techniques to promote the sale of products. Activities Treasure at Seneca College's Retail Association Managed financial matters, such as banking, collecting membership dues and organizing spreadsheets. GUGGI'S SALES ASSOCIATES You are Guggi's new recruiters. You are required to evaluate the candidates and make the final hiring decision The information to fulfill this assignment includes: . General information about Guggi's Guggi's recruiting goals and assessment methods for this hiring activity Job description of the hiring position Predicted job success formula for the job position - Predicted tenure formula for the job position Tests scores of 08 candidates Interview records of 08 candidates Resumes of 08 candidates Each group needs to write a summary report (within two A4 page) showing The purpose of this hiring activity. The candidates that are eliminated and the reasons why you decide to eliminate them. The most potential candidates (2 or 3 candidates), with explanation why they are most potential for the job and your final decision (1 candidate), with explanation why he/she is better than the other potential ones. Guggi's strategy Siblings Brian and Taylor Guggi founded Guggi's, an upscale shoe and handbag store, twenty years ago to provide customers with the best service, selection, quality and value. The company is currently comprised on 140 stores and over 19,000 employees that still strive everyday to carry out the Guggi's vision Guggi's talent philosophy is to reward employees for what they contribute. It offers generous pay based on performance, benefits for both full-time and part-time employees, and opportunities for career development in exchange of employees' high performance. Sales Associates are the core workforce at Guggi's, executing the firm's strategy and contributing directly to the firm's revenue. The average Guggi Sales Associate earns an estimated $100,948 annually, which includes an estimated base salary of $74,148 with a S26,800 bonus. Every year Guggi Canada attracts more than 5,000 applicants for this position, which requires an automatic and sophisticated selection process for effective hiring decisions. Recruiting outcome goals Hiring 01 sales associate for the store department in Toronto, Ontario, who will be a high performer, will retain for at least one year and will be a strong candidate for future managerial positions. Guggi's Sales Associate Job Description Job title: Sales Associate Department: Guggi's Department Store, Toronto, Ontario Reports To: Department Manager and Assistant Department Manager Job Objective: Executes Guggi's marketing plan in order to meet both personal and business goals of expanding customer base in the marketing area: works with the sales and support teams for the achievement of customer satisfaction, revenue generation, and long-term account goals that are in line with the company vision and values. Role: Maintain professional internal and external relationships with coworkers in order to meet the company's core values, maintain open communication channels with clients in the market arca to ensure high levels of client satisfaction and customer intimacy. Responsibility Arrive to work on time with a neat and well-groomed physical appearance that meets Guggi's dress and appearance standards Take pride in every sale conducted while promoting the Guggi's brand. Provide customer service by determining the wants or needs of customers when greeting them, obtaining knowledge of customer purchasing trends through use of appropriate technology, and addressing the customer's curiosity and concerns regarding the Guggi's brand and merchandise Possess exemplary communication skills and listening skills. The employee must display strong service orientated characteristics and possess the ability to effectively persuade customers to continuously shop with Guggi's Evaluate market trends while keeping track of new products and prices in the market. Utilize the Guggi's computer system in order to evaluate performance in relation to the predetermined and communicated sales quotas. Provide customers with a thorough description of all Guggi's merchandise while bring to their attention current sales and promotions. Basic requirements (1) Move throughout the store for up to 12 hours per day (2) Move 20 kilograms up to 3 meters (3) Understand and respond to co-workers' and customers' requests in spoken words (4) Perform basic math Desired qualifications: (1) High School Diploma or equivalent (2) 2-3 years of retail sales experience (3) Experience with enterprise software solutions within the retail industry (4) Strong understanding of customer and market dynamics and requirements (5) Excellent interpersonal skills (6) Proven ability to achieve sales quotas Scale of assessment 1 to 5 1 to 5 Test Assessment methods used for this hiring activity Assessment methods Description Comprehensive 15 structured questions with predetermined Interview rating scale Measures candidates' person-organization fit, interpersonal skills, active inactive orientation, work attitude and work motivation Cognitive Ability Measures candidates' ability to leam, process, and apply information rapidly, verbal, logic and mathematical abilities Job Knowledge Test Measures candidates' knowledge of sales techniques, understanding of effective customer service practices, and awareness of related issues in the retail industry. Fashion Knowledge Measures candidates' knowledge of fashion Test trends, styles, and fabrics as they apply to a variety of customers. Integrity Test Measures candidates' trustworthiness, integrity and honesty. The scales are interpreted as bellows: 1-Very Poor 2-Poor 3- Marginal 4-Good 1 to 5 1 to 5 1 to 5 5-Excellent These methods have been proven to be valid predictors of job success for the sales associate position, following the equation below: Job Success RIDICTID=6+ (2x Interview) + (1 x Cognitive Ability) = (0.5 x Job Knowledge) + (0.3 x Fashion Knowledge) +(0.2 x Integrity) A formula to predict tenure has also been developed based on surveying all sales associate at Guggi Tenure puncto =(-0.003 x years of education) + (0.02 x years of related experience) +(0.66 x average years of tenure at previous jobs) Test scores Candidate Amanda Smith Ron Washington Louis Kim Sam Fernndez Jimmy Singh Emma Keita Cassandra Putin Jolie Nguyen Cognitive Job Knowledge Interview Ability Test Test 3 3 4 3 3 4 4 4 4 3 3 3 4 3 4 4 3 3 4 4 3 2 1 4 Fashion Knowledge Test 1 3 3 2 3 3 3 3 Integrity Test 3 4 3 5 3 3 4 2 Panels Details of Interview Scores AMANDA SMITH Overall interview score: 3 Measurements 1 2 3 4 5 Person-organization fit X Interpersonal skills X Active Orientation X Work attitude and motivation X RON WASHINGTON Overall interview score: 3 Measurements 1 2 3 4 5 X Person-organization fit Interpersonal skills X Active Orientation X Work attitude and motivation X LOUIS KIM Overall interview score: 4 Measurements 1 2 3 4 5 x Person-organization fit Interpersonal skills X X Active Orientation Work attitude and motivation Overall interview score: 3 1 2 3 4 5 SAM FERNNDEZ Measurements Person-organization fit Interpersonal skills X X Active Orientation X Work attitude and motivation X Page 6 JIMMY SINGH Overall interview score: 4 Measurements 1 2 3 4 5 x Person-organization fit Interpersonal skills Active Orientation x Work attitude and motivation X EMMA KEITA Overall interview score: 4 Measurements 1 2 3 4 5 X Person-organization fit Interpersonal skills Active Orientation Work attitude and motivation Overall interview score: 4 1 2 3 4 5 X CASSANDRA PUTIN Measurements Person-organization fit Interpersonal skills Active Orientation Work attitude and motivation X JOLIE NGUYEN Overall interview score: 2 Measurements 1 2 3 4 5 X Person-organization fit Interpersonal skills x Active Orientation X Work attitude and motivation Papel 7 RESUM Amanda Smith Phone number: 416 294 9283 Email: amandas@gmail.com OBJECTIVE To obtain a position that will offer the opportunity to enhance my clerical and customer service skills within a stable working environment. Looking for a long-term career in sales. SKILLS Excellent organizational skills. Strong leadership skills Hardworking. Deep capabilities in the use of technology and software including data entry. Website programing and the use of packages like Microsoft office. EDUCATION Saint Marry's High School, Ontario Graduated with honors WORK EXPERIENCE Joni's Financial Office Manager Oversaw accounting with billing and end-of-the-month closing Managed the local administrative team. Answered and directed incoming calls for senior managers. Met with customers to assess their needs and direct them to appropriate service agents Assisted in other areas in office as need Aloha Vehicles New/Used Sales Officer Interacted with customers to show new and used vehicles to meet their needs. Processed incoming orders, coordinated shipments and handled customer- related issues. Responsible for managing and tracking inventory allocations for the entire dealer. Urban Planet Customer service and Soles Showed merchandise to customers. Engaged in financial transactions . Continually improved sales and service. 81 Page Ron Washington Phone number: 416 238 4834 Email address: Conw@gmail.com Education Fiber Science and Apparel Design, Humber College, Ontario Objective: To secure a career in the retail industry Strengths: Dedicated and self-motivated team player/builder. Loyal and hardworking Keen interest in a career in sales Able to connect with customers. Strong skills in the use of technology Familiar with sales techniques and methods of addressing customer needs. Highly ethical and honest. Weaknesses: Limited managerial experience. Still learning about fashion trends. Experience: Winners Shopping Center (3 years) Customer Sales Communicated and worked as an involved team member . Consistently increased average annual sales and sales per transaction Developed and maintained an extensive clientele by providing exceptional customer service and preserving customer relationships The Factory Outlet (2 years) Clothing Sales Associate Reliably assisted customers by demonstrating suits of various styles from different designers and highlighted how to properly accessorize for different occasions Ensured customer satisfaction by placing and tracking customer orders, contacting customers as orders arrived, and responding to customer feedback as necessary University Experience University Design League Member of the executive board of a student-run organization focused on textiles, design and fashion Regularly developed and implemented plans for fashion-related activities membership drives. I am very quick at learning with an ability to easily grasp and put into application new ideas, concepts, methods, and technologies. I want a career in retail management and simply need the opportunity to demonstrate what I am capable of doing for your company. RESUM Louis Kim Phone number: 416 129 7348 Email address: louisk@gmail.com OBJECTIVE: To secure a career in the retail industry EDUCATION: George Brown College, Ontario Diploma in Art History and Visual Culture (GPA: 82/100) EXPERIENCE: Nordstrom (2 year) Retail Sales Associate Experienced and accomplished every duty and task that can be encountered in a retail environment. Successfully acted as store manager on a temporary basis. Worked with others on the sales team to create a shared motivation to succeed. H&M (2 years) Retail Sales Associate Worked in a fast-paced retail environment Utilized fashion knowledge when working with guests to assist them in locating merchandise, identified prices, checked inventory for additional products, and marketed promotional items. Our store was ranked number one in sales in 9 of 12 months. OFFICE OF CAMPUS ACTIVITIES (1 year) New Student Orientation Co-coordinator Volunteer position Developed and administered training for orientation staff who delivered new student orientations on campus. Led orientation advisors who worked directly with new students and assisted them when necessary. Delivered presentations to large audiences of orientation staff. in IP BIG BROTHERS/BIG SISTERS DONATION PROGRAM Mentor Volunteer position Demonstrated poise, compassion, and trust to children in need of positive role models. Provided mentoring and share life experiences to encourage young people to set and work toward important life goals. PROFESIONAL STRENGTHS Flexible team player committed to persuading others to action. Extensive experience in sales. Dependable and hardworking Deeply interested in fashion Highly proficient in the use of sales software applications and Microsoft Office (Word, Excel, PowerPoint Front-page, Publisher). Knowledge of software programming in Visual Basic and the use of automatic macros in Microsoft Office. RESUM Sam Fernndez Phone number: 416 968 2749 Email address: sarf@gmail.com Objective: To become the leading sales representative for your company Personal Attributes: Agreeable and friendly Never-fail mentality Superior work attitude Interested in fashion Work Experience: Miniso Shop (2 years) Assistant Manager I was originally employed as a day cashier, but within a short period of time I was promoted to assistant store manager. Duties included opening and closing the store, making store deposits, supervising up to 10 employees, managing the cash vault, weekly stock deliveries and merchandising, balancing cash drawers, and running various store reports Wal-Mart (2 years) Area Manager I was employed as an associate in the lay-away department during the busy holiday season. I was promoted shortly after the holidays to the font cash office. Duties included handing large amounts of cash, deposits, and various store reports. Eventually I was promoted to area manager. As you can see, I have had four years of retail management experiences. 12111 Jimmy Singh Phone number: 416 506 3859 Email: jimmys@yahoo.com OBJECTIVE Contribute to your company's efficiency, growth, and profitability by working in a challenging full-time position in the areas of marketing, sales, advertising, or management PROFESIONAL STRENTHS Strong Sense of Customer-Centered Care in the Retail Environment Proven Leadership skills. Deep Knowledge of Fashion and Fashion Trends. Able to Devise and Execute Marketing Plans and Strategies. EDUCATION Bachelor of Arts in Anthropology Capilano University, British Columbia RELATED EXPERIENCE Aldo, Assistant Manager (6 months to current) . Successfully managed retail team and delivered exceptional results as an assistant to the store manager. Trained three new associates in store policies and procedures who immediately performed at a high level. Topshop, Sales Associates (6 months) Provided superior customer experiences for a quality clothing company. Placed displays Managed and stock inventory. The Future Magazine, Marketing Intern (1 year) Evaluated magazine content. Conducted market research. Maintained business reply database. Assembled media kits. Dr. Mortens, Merchandising Customer Assistant (6 months) Provided quality customer experiences for a luxury brand shoe company. . Fostered deep customer networks by developing trust, building relationships, and enhancing the customer shopping experience. Ensured merchandise was presented in a visually appealing manner. Assisted in catalog sales and marketing. Assisted in work scheduling and planning during high workload periods (eg. New Year holidays). University Bookstore, Purchasing Intern (6 months) Assisted the book purchasers with purchasing decisions, merchandise orders and faculty contact. Received shipments and completed merchandise purchase orders. Maintained visual quality through effective store organization and appropriate merchandise displays. Telemarket Associates, Marketing Sales Representative Intern (1 year) Used strong interpersonal communication ability to effectively market advertising opportunities to business Developed sales experience including scheduling, maintaining a positive mental attitude and achieving goals. owners. 13 PE Emma Keita Phone number: 0982648510 Email: louis@gmail.com Summary I am a dedicated professional sales executive with five years of successful experience in key areas of sales including development of customer relationships, growth of clientele, management of business, and maintenance of inventory control. Superb communication and interpersonal skills. Experienced at communicating with people of various backgrounds Strong sense of entrepreneurship. Superior leadership strengths. Demonstrated ability to develop customer relationships Proven interest and success in a career involving sales and marketing Objectives To find a customer/ client care position in which I can apply my strengths to enhance the customer experience my career potential Work Experience Design Republic Fumiture Store (2 years) Assistant Manager Assisted in the management of a 200 meter square store with daily sales averaging $15,000 Encouraged seven employees to exceed sales goals through effective communication and motivation technique. Ranked first out of all employees in region in customer service and product knowledge as judge by a secrete shopper evaluation. Utilized loss prevention techniques to reduce shrinkage and control inventory. Executed company merchandise directives including design and implementation of floor sets and window displays Developed customer relationships by meeting their needs and resolving customer service issues. Victoria's Secrets (2 years) Sales Specialist Applied the "Encourage, show, Provide sales strategy to meet sales goals Completed regular merchandise directives following the company brand guide. Promoted Victoria's Secret "Angel Rewards credit card program and benefits. Communicated with customers to effectively inform them about products and services. Consistently one of the top-rated specialists in sales productivity for the store. The Gap Inc. (1 year) Sales Associate Assisted customers in product search and addressed customer needs on an ongoing basis. Engaged in customer transactions Assisted in inventory management. Implemented window displays Cleaned, tagged, and organized clothes. Performed computer work and operated cash register Provided a fun shopping experience. Education University of Toronto, Bachelor of Arts in Communications Design Personal Interest Yoga Jazz Art 141 RESUM Cassandra Putin Phone number: 0987236459 Email: cassp@gmail.com OBJECTIVE To obtain a career in retail management and apply my background in the field of dramatic arts and fashion EDUCATION Maplewood High School Graduated in Fashion Marketing from the Textile and Fashion design College ACHIEVEMENTS Japanese Mastery Levels il and VI INTERNSHIP Assistant Director, Summer Acting Series, Toronto Theatre Developed series of dramatic plays for summer theatre. Assisted in set design and construction Helped with role development and coached actors. Created and applied markup design. Identified appropriate staging and location. WORK Retail Sales Associates, Uniqlo EXPERIENCE (2 years sales associate) Hired as a sales associate to advance new business development initiatives and oversee merchandising efforts for this specialty clothing store. Inventory, merchandising, and customer service. Stocked shelves and organized the merchandise in the various departments. Worked with manager to maintain superior levels of interaction/satisfaction and ensure Smooth overall operations . Consistently achieved and exceeded monthly sales goals and objectives. Retail Sales Associate, Forever 21 (1 year) Restocked shelves and organized the merchandise in the various departments. Educated customers on merchandise and assisted customers with purchasing decisions Deli Clerk, Circle K Prepared sandwiches, salads and desserts. Delivered food to tables. Bussed, cleaned and set tables. COMMUNITY Help for Homeless Animals (1 year) SERIVE Tended and cared for animals, cleaned cages ACTIVITIES Running and biking Cooking PERSONAL A hardworking, honest, motivated person who is interested in applying her sense of art PROFILE and drama to retail sales. A globally aware person and quick learner who is eager to succeed and able to develop an emotional connection with customers. REFERENCES Available upon request 15 RESUM Jolie Nguyen Phone number: 0182536110 Email address: jolien@yahoo.com Objective To obtain a stable position in retail sales to further advance mu knowledge and skills in the area of retail management. Education Seneca College School of Visual and Performing Arts Retail Management major, Management Studies minor GPA: 78/100 Experience Sales Associate John Henry's (2 years) Showed merchandise, consulted with customers and facilitated sales including identifying client needs, making product recommendations, and assisting with selections. Did custom fittings and advised customers in an effort to ensure their specific needs were being met. Personal shopper for a large number of repeat customers; produced excellent referrals for the business. Managed all aspects of client relations and built relationships to provide total quality customer service. Forever 21 (1 year) Assisted in the opening and set up of new store. Created several visual merchandise displays. Used strategic selling techniques to promote the sale of products. Activities Treasure at Seneca College's Retail Association Managed financial matters, such as banking, collecting membership dues and organizing spreadsheets