Guidelines for Writing a Scope of Work The Scope of Work (SOW) should contain any milestones, reports, deliverables, and end products that are expected to be provided by the CAP team. The SOW should also contain a timeline for all deliverables. The challenge with most SOWs is a lack of specificity, namely, when the two parties disagree on what should have been delivered and review of the SOW does not support one interpretation over the other. The best way to avoid this problem is to avoid any and all ambiguity. A Scope of Work should include the following components: 1. Glossary 2. Problem Solving 3. Goals of the Agreement 4. Objectives of the Agreement/Deliverables 5. Administration 6. Timeline 1. Glossary In the Glossary, spell out each acronym used in the SOW. Also include definitions of odd or unusual terms. Think about the document from the perspective of someone who does not work in the particular industry or discipline. 2. Problem Statement Succinctly describe the problem that this project will address (1 to 2 paragraphs is fine). 3. Goals of the Agreement At the beginning of this section, complete the following sentence (be succinct): The goal of this project is to