1. Gus is the owner of a Pizza73 franchise location in North Edmonton. During the height of the pandemic, he reduced staff and assumed more of the operational tasks between himself and members of his immediate family. Over the last 6 months business has rebounded and he is now thinking the time is right to hire an operational manager so that he can focus on developing a succession plan that will allow him to retire in the next 5 years. Given the level of management that Gus is looking to recruit to what advice would you give him regarding the type of skills that are needed to be successful in this position?