1. Ms Lisa receives a negative message from her program leader, Ms Suzy, and responds in defensive manner to it. Her reaction to the message is an example of a. Interfering b. Encoding c. Decoding d. Providing feedback 2. Which of the following statement is not an advantage of face-to-face communication? a. The sender can solicit immediate response from the receiver b. The sender can reach out to many people at once c. The sender can seek to clarify misunderstandings or inaccuracies in the message d. The sender can read the useful nonverbal signals from the receiver 3. Differences in education level, experience, culture, and distractions such as noise, poor setting of the room and intrusions are examples of a. Poor encoding b. Interception c. Interference d. Poor decoding 4. Which of the following principles should you comply when preparing to communicate business with an individual from a different culture? a. Refrain from asking for help because you will appear ignorant b. Conduct business exactly the way the other culture would c. Establish network to locale other people who have contacted the specific culture, allend the training workshops or learn the language d. Act as you would normally act in your own culture 5. One benefit of using a spreadsheet is the ability to a. Expedite the production of a document and improve the quality of the message b. Forecast and make better financial decisions c. Assist groups in writing collaboratively d. Reduce the time and expense of commuting 6. Communication in successful work teams a. Is allected primarily by trust building and shared leadership b. Is the same as the process of communication in traditional organizations c. Places reduced emphasis on listening, problem solving and conflict resolution d. Relies on horizontal rather than vertical information flow 7. Which of the following statement is NOT true? a. A group must go through a development process to begin functioning as a leam b. Team members need training in problem solving, goal setting and conflict resolution c. The sell-directed work team can become the basic organizational building block to help assure success in dynamic global competition d. Skills for successful participation in team environments are the same as those for success in traditional organizations 8. Visha wants a colleague in another department to read the final revision of the report they wrote collaboratively. Next, she wants to distribute it throughout other departments to several managers for their feedback prior to its presentation in two days. What is the most effective medium to accomplish these two lasks? a. Fax machine b. Memorandum c. Email d. Teleconferencing 9. In confronting the international problems caused by lack of language training, good advice for Malaysians is to a. Be glad that Malay is used so widely for business transactions and not be averly concerned with the need for knowing other languages b. Try to acquire second language skills if possible, or at least acquire a lew words in the language of your audience c. Expect business representatives of other countries to know Malay language d. Always travel with an interpreter 10. Which of the following is the most significant and final step in analysing an ethical dilemma? a. Determine whether the alternative violates any organizational codes of ethics b. Use ethical principles and theories to assess whether the alternative is ethical c. Identify the legal implications of the alternative course of action and determine whether it complies to contractual agreements and company policy d. Consider whether the alternative would likely to be chosen by members of the upper management in your organization