Hammond Institute Pty Ltd | TOID: 90720 Issue Date: October 2018 UAP CHCCMS006 V 9.0 Approved by: Quality & Compliance Dept. Page 41 of 54 Case study 2 Now that you have made changes to the practice standards and began to make improvements to the way Care Shore operate improving both client and worker satisfaction. You need to reflect on your practice as a supervisor. This can be challenging however is essential for continually improving your practice. You feel that you have been going well and have made a positive impact on the case managers you have been working with. Some workers have commented that you made promises that you have not kept and that they are not having supervision as regularly and they first believed they would. You have been attempting to organise an industry consultation however it hasn't happened due to lack of availability of industry experts