Handle customer complaint

The customer will role-play complaining about the noise of their neighbours in the next room. The customer will need to provide their details and their room number (22).

You will need to:

• Respond to the customer in accordance with the company's compliant handling policy and procedure.
• Use questioning techniques to establish and agree on the nature, possible cause, and details of the complaint.
• Assess the complaint's impact on the customer.
• Log the details of the complaint in the complaint register (once you have completed the first three activities in this task, you will send the completed register to your assessor).

Calmly advise the customer that the complaint will be recorded and provide the customer with a solution to the complaint.