Handling an angry customer Shawn Cornock purchased a new Star-1 model TL10G refrigerator from Steve Wu at Home Sweet Home Appliances. On Tuesday, the new refrigerator was delivered, and the old one was removed. The next morning, Shawn noticed that all his frozen foods were thawed because the freezer section of the refrigerator was not getting cold. Shawn called Steve, who said he would send somebody right over. The repair person determined that the refrigerator’s compressor was not working. He told Shawn it would take at least two weeks to get another TL10G refrigerator delivered. Shawn called Steve and demanded that a new refrigerator be delivered today. Steve has called around and located another TL10G refrigerator in a company warehouse in a neighboring state. However, the soonest Steve can get this refrigerator delivered is Friday. Shawn is furious and tells Steve to come get the refrigerator today and issue a credit. What strategies can you give Steve for dealing with this angry customer? Work with a partner to develop these strategies