Hank is the owner of Grumpy Corp. It is a 200 person company that manufactures tennis shoes. He asks your advice on the following:

1. Herman is a 55 year old man with 25 years of experience in sales. He has recently gone from a high performer to an under performer. Hank believes its in part due to a new computer system that requires Herman to log in and detail all steps of his sales activities. Herman is resistant to the new system and any training and his negative attitude is irritating the sales manager Julie. What should be done?