Hannah Chen was an accomplished skier. She turned to instructing when she graduated from university and had worked at a number of ski hills since then. Recently, she had run into a bit of a problem while providing lessons for a ski hill operator. Chen was concerned because the operator had not paid her for her services for six weeks. The operator believed that Chen should not be paid because some of the hill's clients had complained about Chen's attitude when providing lessons. Both Chen and the operator were anxious to have the problem resolved. However, both knew that the cost of litigation could be prohibitive, particularly given the relatively small amount in dispute.

a. Might mediation be suitable here? Why or why not?

b. Would arbitration be a suitable approach for resolving this dispute? Why or why not?