Happy new year 2022 to all and Merry Christmas to those who celebrate. After we take a break for 2 weeks, today we will restart our lectures, which this week we are in the middle of the current lecture period, and this week 5 material we will discuss monitoring and controlling which is the last management function of management. . To get the best decision, Everyone needs feedback! If you want people to do their best, they need to know what they are doing, doing it well and what they could do better. That's why giving feedback is such an important skill. However, being effective in providing feedback is not easy, because we also often find managers not wanting to give feedback or giving feedback in such a way that it doesn't produce anything positive. Some ways to provide effective feedback to management are: 1. Be straightforward by focusing on specific behaviors. Feedback should be specific, avoiding general statements such as "You have a bad attitude" or "I was really impressed with the good work you did." Focus on behaviors such as how to correct "Bad behavior" or what they did and what behaviors to address. maintained or avoided. 2. Be realistic. Focus your feedback on changes that can be made. Because information about things they have no control over can be frustrating. 3. Avoid impersonal feedback. Feedback, especially negative ones, should be descriptive so it doesn't sound judgmental or more evaluative. No matter how upset you are, feedback should still be focused on work-related behavior and never criticize someone personally for their inappropriate behavior. Prepare goal-oriented feedback. Feedback should not be given primarily for the purpose of "warming up" or "unpacking" the other person. 4. Know when to give feedback make it well-timed. Feedback is very influential for the recipient when there is a very short interval between the behavior and receiving feedback about that behavior. Moreover, if the behavior is worrisome, then delaying in providing feedback on the undesired action reduces the likelihood that the feedback will be effective in bringing about the desired change. On the other hand, giving feedback in a hurry can also backfire because you may not have sufficient information. 5. Ensure understanding. Make sure your feedback is concise and complete so that the recipient gets clarity and fully understands the communication. 6. Pay attention to your body language, tone of voice, and facial expressions. Your body language and tone of voice can signal louder than the words you say. Therefore you need to adjust body language to the message you want to convey. Those are 6 ways that a manager needs to do when they want to provide feedback in the process of monitoring and controlling organizational performance. Because, things don't always go as planned. That's why control is so important! Control is the final step in the management process. Managers must monitor whether the objectives set as part of the planning process are as efficient and effective as planned. What the manager does is control. Appropriate controls can help managers identify specific performance gaps and areas for improvement. And that is what we will look at in this chapter, process control, the types of controls that managers can use, and contemporary problems in control. What is Control? Controlling is the process of monitoring, comparing and correcting performance. All managers must remain in control, even if they think that the unit is going according to plan, managers will not really know the performance of their unit, unless they evaluate the activities that have been carried out and compare it to the standards set. Henri Fayol defines, Control of a business consists of seeing that everything is being done according to the plans that have been adopted, the orders that have been given, and the principles that have been laid down. It is important to know the errors so that they can be corrected and prevented from recurring. Regarding our material in week 5, the questions to be discussed are: 1. Give your opinion Why is control so important for organizations? 2. Explain the stages in the control process! 3. How controlling can affect individual and organizational performance?