HARD AND SOFT PROBLEMS

Consider a situation where your organisation or department faced (and or underwent) significant change. In your view, was the impetus for the change a hard (difficult) problem, a soft (messy) problem, or a problem somewhere in between the two?

Describe the situation and argue for your point of view. Your description and argument should be titled Reflections on Hard and Soft Problems, should be critically constructive in tone, and should take the form of an article that would be publishable in an official organisational or departmental blog, magazine or newsletter. (15)