Harry is a relational listener and has had a great working relationship with Carla. Now Carla is on your team, but you are a critical listener, and she is not responding well to your style. You try to cultivate some of Harry's style when listening to Carla by

Multiple Choice

• paying close attention to inconsistencies when Carla is talking.
• encouraging Carla to get right to the point.
• noticing how Carla is feeling as you listen and being supportive when you respond.
• taking the time to systemically examine the details Carla presents, then offer advice.