Harry Solomon was in the market to buy some new kitchen cabinets. After looking at numerous big box stores, he decided that he would rather pay a local craftsman to design and construct his cabinets as a way to support small businesses. Harry began researching local cabinet makers online and found DeSantis Cabinets, LLC. Pictures on the website were appealing to Harry. They showed a man diligently working on a cabinet in a woodworking shop, numerous beautifully crafted cabinets, and, in the About Us section of the website, the story of the owners desire to create the highest quality cabinets. As a careful consumer, Harry did even more research on the company itself. He looked through the terms and conditions on the website and noticed the following warranty: WARRANTY TERMS AND CONDITIONS: DeSantis Cabinets, LLC, warrants that all products will be free of defects in the material or workmanship for as long as they are owned by you, the original purchaser. To make a warranty claim, contact DeSantis Cabinets, LLC, at 123 Main Street, Bobswell, MA 00012 USA. DeSantis Cabinets, at its option, may elect to repair or replace any product covered by this warranty. Things not covered: the natural aging of cabinets or variations in wood, wear and tear or damage caused by misuse/negligence/alteration, nonresidential use, or improper storage, installation, or handling. This warranty does not cover indirect, special, incidental, or consequential damages, loss of use, or labor expenses in uninstalling or installing any material or parts. Harry also looked for online reviews of DeSantis Cabinets and, seeing mainly positive results, he decided to give them a call. During the conversation with DeSantis Cabinets, Harry was told that he could take all the measurements for the cabinets himself, if he felt comfortable to do so, and enter the measurements in the online order form. Harry had some experience doing handiwork and thought he could complete the task without a problem. Harry took of the measurements and entered them in the online form as instructed which calculated the total cost ($4,000) based on the measurements and feature selections Harry made. Harry entered his credit card information and completed the purchase. The email confirmation he received stated, Thank you for your purchase with DeSantis Cabinets! We look forward to providing you with the highest quality cabinets in the region. Because all cabinets are custom made, we will notify you of a shipping date once the cabinets are ready so that you can make arrangements to receive them. Six weeks passed and Harry had not heard from DeSantis Cabinets, so he decided to call the company. The representative stated that she had no record of him purchasing any cabinets, therefore, it would take at least another eight weeks to build and ship his cabinets. Harry was shocked. He stated that his credit card had been charged when he made his initial order and that he had bank statements to prove that DeSantis had made the withdrawal. Additionally, he also had an email confirmation of his order. The representative from DeSantis apologized and stated that she would see what she could do and would contact Harry in a few days. Several days later, a different representative from DeSantis contacted Harry and stated that there must have been a miscommunication between the first representative and the warehouse because his cabinets were already in production. Harry was somewhat relieved until later that evening when he noticed his credit card had been charged for another $4,000 by DeSantis. Harry made another call to DeSantis to dispute the second charge. DeSantis agreed that the charge was in error and that it would refund the amount. It also updated Harry on an anticipated shipping datean additional five weeks out. Harry became extremely agitated, stating, Look, I ordered these more than six weeks ago. If you had told me it would take this long, I would never have ordered them. I have been without a kitchen all this time, and now you are telling me it is going to take another five weeks! This is completely unacceptable. Maybe I should just cancel the order. The rep responded, Sir, these are all custom made. It takes time. And we dont allow for refunds since all cabinets are made to your specifications. Against his better judgment, Harry decided not to argue and waited for the cabinets. Once they finally arrived, they truly were beautiful. He stood in the kitchen admiring his new cabinets, while the local news played on a TV in the background. He overheard a reporter say, Up next, local cabinet maker DeSantis Cabinets subject to a new lawsuit. We will tell you why one family says the companys use of a dangerous varnish caused their house fire.

Assume that at the time of installation of the cabinets, DeSantis still had not refunded the second charge of $4,000. If Harry notifies his credit card company, must it credit Harry's account the $4,000 even without DeSantis's initiation of a refund?

1. Yes, because Harry notified the company of the error and attempted to resolve the issue.

2. No, Harry would need to bring a lawsuit against the credit card company to force the credit.

3. Yes, but only after it first notifies DeSantis.

4. No, DeSantis must issue the refund.