Harvard University is USAs number one university in the 2020 Times Higher Education Impact Ranking. The university presently measures its performance by comparing its actual costs against its budgeted costs for the year. Given the universitys international status, it is currently facing stiff competition from both public and privately-owned universities in USA. At one of its executive meetings, a member in the finance department has suggested that Harvard needs to consider additional performance measures such as those indicated by the Balanced Scorecard.

Required:

1. Briefly elaborate on your understanding of the Balanced Scorecard and how the management of Harvard university can utilize this approach to performance measurement

2. Discuss two (2) non-financial indicators (from different perspectives of the balanced scorecard) that Harvard University could use for its performance evaluation.