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HarwoodMedical Case Summary: The case describes a company whose manager is concerned that the operating profit measure included in the company's bonus plan was too

HarwoodMedical

Case Summary:

The case describes a company whose manager is concerned that the operating profit measure included in the company's bonus plan was too narrowly focused. He implemented a new bonus plan that reduced the weighting of importance placed on operating profit and that included more measures, including on-time deliveries, sales returns, patent applications, scrap and rework costs, and customer satisfaction.

Case Questions:

  1. What was the purpose of the change?
  2. Evaluate the new plan. Is there any evidence that it produced the desired effects? What changes to the new plan would you suggest, if any?

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