Have you ever bought a product that didn't work as promised? Have you been disappointed by service at a bank, phone company, restaurant, or department store? Have you had ideas about how a company or organization could improve its image, service, or product? Remember that smart companies want to know what their customers think, especially if the product can be improved.

Your Task: Select a product or service that has disappointed you. Write a claim letter requesting a refund, replacement, explanation, or whatever seems reasonable.