Have you ever heard of the "butterfly effect"? Have you ever heard of chaos theory or systems theory? These all relate to quantum physics - and you are probably asking what does quantum physics have to do with TQM (total quality management), CI (continuous improvement), and this class? Systems theory (butterfly effect, chaos theory) relates to TQM/CI because there are many aspects of an organization that can impact outcomes. We do not act in isolation; instead, we are influenced by events, people, and information from many sources; these things influence our opinions, decision-making, and behavior. Systems theory (including chaos theory and the butterfly effect) looks at how these separate events and items converge to influence what we do and what we think. Read the two articles listed below. Demonstrate your understanding of the information from the articles in your posting. Discuss your interpretation of the information and your insights, and explain how systems theory, the butterfly effect, and chaos theory might apply in your organization. How can systems theory impact effectiveness? Remember to include your citations and references with your response.

Thriving on chaos: the route to management survival

Why there's nothing wrong with systems thinking a little chaos wont fix