Having problems figuring out what I'm doing wrong.

Ted Pautson needed money to pay for unexpected medical bills. To obtain $12,000, he decided to sell some of his shares in the Ridgemoor Capital Appreclation Fund When he called the investment compory, he was told that the following fees would be charged lo seil his B shates: It he has owned the fund for 21 months and withdraws $12,000 to pay medical bills, what is the amount of the contungent deferred sales load