Hayden Manufacturing evaluates the performance of its production managers based on a variety of factors, including cost, quality, and cycle time. The following are nonfinancial measures for quality and time for 2019 and 2020 for its only product: EEA (Click the icon to view the nonfinancial measures and anriual totals.) The following information relates to the average amount of time needed to complete an order: (Click the icon to view the time to complete an order.) Read the Requirement 1. Compute the manufacturing cycle efficiency for an order for 2019 and 2020. (Round the answer to two decimal places.) The manufacturing cycle efficiency for an order for 2019 is Data table Nonfinancial Quality Measures Number of returned goods Number of defective units reworked \begin{tabular}{rr} 2019 & \multicolumn{2}{r}{2020} \\ 775 & 1,015 \\ 2,100 & 2,040 \\ 39 & 46 \end{tabular} 24,82031,240 Annual Totals Units of finished goods shipped Average total hours worked per employee \begin{tabular}{rr} 2019 & 2020 \\ \hline 31,400 & 31,500 \\ 1,600 & 1,600 \end{tabular} Data table 1. Compute the manufacturing cycle efficiency for an order for 2019 and 2020. 2. For each year 2019 and 2020 , calculate the following: a. Percentage of goods returned b. Defective units reworked as a percentage of units shipped c. Percentage of on-time deliveries d. Percentage of hours spent by each employee on quality training 3. Evaluate management's performance on quality and timeliness in 2019 and 2020