HDFC Bank's mission is to be a world-class Indian bank. We have a two-fold objective: first, to be the preferred provider of banking services for target retail and wholesale customer segments. The second objective is to achieve healthy growth in profitability, consistent with the bank's risk appetite. The above, as is already mentioned in the body of the statement, is the mission statement of HDFC bank. a. What are the characteristics of a good mission statement? [4] b. Critically evaluate the mission statement of HDFC bank as given above. [6]