1. he beliefs and feelings that people have about specific ideas, situations, and people are known as

   		personality attributes.
   		attitudes.
   		perceptions.
   		characteristics.
   		behaviors.

2 points

Question 27

1. A pastor at a large church shares responsibilities with a student ministries coordinator. This is an example of

   		taking advantage of a subordinate.
   		command and control.
   		centralization.
   		delegation.
   		None of these.

2 points

Question 28

1. The primary reason for coordination in organizations is

   		the interdependence of work units and groups.
   		the need to foster more delegation.
   		to keep the organization as tall as possible.
   		to keep the organization as flat as possible.
   		to break the organization's overall task into its component parts.

2 points

Question 29

1. Someone who is content with a low level job, is not confident, and focuses on extrinsic rewards has

   		self-awareness.
   		managing emotions.
   		motivating oneself.
   		empathy.
   		low self-esteem.

2 points

Question 30

1. A person's ability to get along with others in an organization is known as

   		locus of control.
   		conscientiousness.
   		Machiavellianism.
   		authoritarianism.
   		agreeableness.

2 points

Question 31

1. When a subordinate has outstanding performance and his or her supervisor publicly praises it, the supervisor is using

   		positive reinforcement.
   		punishment.
   		avoidance.
   		extinction.
   		an intrinsic reward.

2 points

Question 32

1. Jared called in sick so he could go golfing. This is an example of

   		turnover.
   		role conflict.
   		absenteeism.
   		verification.
   		introversion.

2 points

Question 33

1. A construction worker injured on the job is on convalescent time-off for five weeks. She can't wait to get back to work and accomplish something. This is a(n) ____ need.

   		esteem
   		power
   		affiliation
   		security
   		achievement

2 points

Question 34

1. Which of the following is NOT a reason why employees are resistant to change?

   		Threatened self-interests
   		Different perceptions
   		Risk propensity
   		Participation
   		Feelings of loss

2 points

Question 35

1. Which of the following motivational theories is based on the idea that employees compare the treatment they receive relative to others' treatment in order to determine if they are being treated fairly?

   		Expectancy
   		Reinforcement
   		Equity
   		Hierarchy of needs
   		Two-factor

2 points

Question 36

1. Ellie is 17 years old and applying to be a lifeguard. She is listening as the interviewer talks about $8.00 at first, but it will change to $8.50 when she turns 18. The interviewer is discussing

   		the wage-benefit package.
   		compensation.
   		perquisites.
   		benefits.
   		wages.

2 points

Question 37

1. ____ is defined as clear and distinct lines of authority among all positions in an organization.

   		Span of control
   		Job rotation
   		Job enrichment
   		Chain of command
   		Centralization

2 points

Question 38

1. A ____ organization is one in which decision making is delegated as far down the chain of command as possible.

   		delegated
   		coordinated
   		decentralized
   		departmentalized
   		specialized

2 points

Question 39

1. Job descriptions include all the following information EXCEPT the

   		qualifications required of the job incumbent.
   		conditions under which the work is done.
   		content of the job.
   		tools and special equipment required.
   		duties of the job.

2 points

Question 40

1. Which of the following factors would not be included in Maslow's physiological needs category?

   		Air
   		Food
   		Safety
   		Sex
   		Water

2 points

Question 41

1. When a manager leaves his or her job to accept a job at another organization, the organization left behind is experiencing

   		cognitive dissonance.
   		turnover.
   		absenteeism.
   		stereotyping.
   		burnout.

2 points

Question 42

1. The means by which a labor agreement is enforced is the

   		grievance procedure.
   		union rights clause.
   		management rights clause.
   		union security clause.
   		strike/lockout clause.

2 points

Question 43

1. According to the Lewin model, building a new plant in Texas is an example of which step in the change process?

   		Unfreezing
   		Process change
   		Reengineering
   		Implementing the change
   		Refreezing

2 points

Question 44

1. An individual's level of job satisfaction is determined by

   		compensation.
   		work policies.
   		relationships with co-workers and supervisors.
   		working conditions.
   		All of these.

2 points

Question 45

1. During the term of a labor contract, disputes are resolved by

   		the union, which goes on strike.
   		the union members, who vote on the issue.
   		the grievance procedure.
   		the National Labor Relations Board.
   		management.

2 points

Question 46

1. In theory, delegation from a manager to a subordinate consists of three steps, which are

   		assigning responsibility, granting authority, and creating accountability.
   		assigning responsibility, creating a position, and creating accountability.
   		creating a position, overcoming resistance, and promoting acceptance.
   		creating accountability, promoting acceptance, and requiring performance.
   		creating accountability, assigning responsibility, and requiring performance.

2 points

Question 47

1. Wendy is reluctant to accept a new job offer because there are so many unknowns. According to the text, the most likely reason for such employee resistance to change is

   		threatened self-interests.
   		different perceptions.
   		uncertainty.
   		participation.
   		feelings of loss.

2 points

Question 48

1. All of the following are bases for departmentalization EXCEPT

   		functional.
   		product.
   		location.
   		customer.
   		competition.

2 points

Question 49

1. Those activities directed at attracting, developing, and maintaining an effective workforce are called

   		recruiting.
   		selection.
   		employee relations.
   		labor relations.
   		human resource management.

2 points

Question 50

1. When managers let people who will be affected by an impending change know the reasons for the change, the ____ stage of the Lewin model of organization change has been reached.

   		refreezing
   		process change
   		unfreezing
   		implementing the change
   		reengineering