he following cost$-$of$-$quality data were collected at the installment loan department of the Kenney Bank. Classify these data into the appropriate cost$-$of$-$quality categories.

Quality Cost Amount Cost Classification

Loan Processing

$1.$ Run credit checks: $$2,571\mathrm{.}59$

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$2.$ Review documents: $$3,911\mathrm{.}98$

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$3.$ Make document corrections; gather additional information: $$1,077\mathrm{.}85$

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$4.$ Prepare tickler file; review and follow up on titles, $$112\mathrm{.}65$

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insurance, second meetings:

$5.$ Review all output: $$2,371\mathrm{.}40$

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$6.$ Correct rejects and incorrect output: $$434\mathrm{.}55$

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$7.$ Reconcile incomplete collateral report: $$76\mathrm{.}32$

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$8.$ Handle dealer problem calls; address associate problems; $$2,515\mathrm{.}00$

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research and communicate information:

$9.$ Compensate for system downtime: $$571\mathrm{.}02$

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$10.$ Conduct training: $$1,500\mathrm{.}00$

$-$Select$-$

Loan Payment

$1.$ Receive, inspect, and process payments: $$770\mathrm{.}00$

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$2.$ Respond to inquiries when no coupon is presented with payments: $$880\mathrm{.}95$

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Loan Payoff

$1.$ Receive, inspect, and process payoff and release documents: $$216\mathrm{.}65$

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$2.$ Research payoff problems: $$15\mathrm{.}76$

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Calculate the amount and the percent of total. Do not round intermediate calculations. Round the monetary values to the nearest cent and percentage values to two decimal places.

Percentage of

Quality Cost Category Total Amount Total Quality Cost

Prevention $

$\%$

Appraisal $

$\%$

Internal failure $

$\%$

External failure $

$\%$

Use the Excel Pareto template to construct a Pareto chart and choose the correct Pareto diagram.

The correct Pareto chart is

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