Heading 3 Title Paragraph Styles 1. The three-phase writing process outlined in the text places organizing your message in the second (writing) phase. a. True b. False 2. Headings and bulleted lists help improve the readability of messages and can shorten reading time. a. True b. False 3. It is acceptable that your workplace messages should look and sound the same as your personal messages. a. True b. False 4. When you suspect that your manager or another superior will resist a persuasive suggestion, you should state that your suggestion is not negotiable. a. True b. False 5. Straightforward claim messages can normally be organized using the direct strategy, a. True b. False 6. Most readers will accept bad news more easily if they understand that it is simply company policy a. True b. False Sp Accessibility: Unavailable . ) O Styles 7. Which of the following sentences illustrates effective business writing, as described in the text? a. We can sell you a wireless phone that we are very proud of. b. Our company is proud to have you as one of our customers. c. We ask that you send our signed signature card back to us immediately. d. You will be pleased to know that your premiums will decrease by 10 percent next year. Sport Chek You work as a buyer for Sport Chek at its head office in Toronto. The regional manager, your boss, has asked you to collaborate with Hans, a coworker in Sport Chek's Winnipeg office, to write a report comparing the costs, retail prices, features, customer reviews, sales histories, and other data of the various bicycles that Sport Chek sells. You and Hans agree to work on different sections of the report and then combine the two sections. Hans agrees to get his portion to you a week before the manager has asked for the completed report. 8. You made a decision to send an email message to Hans and your boss rather than phoning them because you wanted the message to be slightly more formal and permanent than a phone call, which stage of the writing process described in the text were you engaged in when you made this decision? a profiling the audience b. analyzing the audience c. identifying your purpose d. selecting the appropriate channel 9. You notice that you need to revise several sentences in your email that may offend either Hans or your boss. Which of the following sentences, according to the information in the text, should you probably reword, when you consider using only courteous language? . You have to send me your portion of the report by tomorrow. b. I won't have time to finish the report if I don't have your portion by tomorrow. c. Pertaining to your portion of the report, please forward it to me without delay. d. You have neglected to send me your portion of the report as we agreed. ty: Unavailable Heading 3 Paragraph Styles 10. A colleague asks you to read and comment on the first draft of a letter that she is sending to a client. You come to a sentence that reads as follows: Pursuant to the request you indicated in your letter of March 14, I will expedite the mailing of the information forthwith. You suggest that she should revise this sentence. What kind of language has your colleague used? a. unprofessional b. conversational c. pretentious d. slang 11. Which would be the best closing sentence for a message to employees telling them that the company will no longer provide a free parking space for each employee in the company lot, but will instead issue a limited number of parking passes based on evidence of ride-sharing? a. As of next Monday, you may not park in the free staff parking lot unless you are ride- sharing with at least one other employee. b. If you have difficulties with or complaints about this new policy, please contact the Human Resources department. c. Convenience is not an acceptable reason for continuing to contribute to pollution and traffic congestion on our roads. d. We hope that you will take this opportunity to conserve fuel and contribute to a safer, cleaner environment by sharing transportation with your coworkers. Styles Font Paragraph TD Bank Financial Group Thom Hotlis works as a financial advise for TD Bank Financial Group His job involves providing investment advice to my clients in person or the phone, and writing any letters and emails. He has an appointment tomorrow with I-Wan, a client, to review her personal investment portfolio. Before she comes, Thomas to review her profile, decide what changes to suggest and put together a proposed portfolio. He has a recente diploma, but because he is still relatively new to his job he wants to collect as much information as he canon appropriate investments for her. He decides to send an email to Alysen, bis manager, to see if she has any suggestions or advice. Besides preparing for his meeting with NW, Thon has several other she must work on 12. When planning an email to his manager, Thom knows that she won't have any reason to be resistant to or upset by his message. Where does the text suppet Thom should place the main idea is this type of message? at the beginning b. after the explanation c. at the very of the message d before the evidence but after the details 14 Which sentence is most effective for a better refusing a job to a candidate who has been interviewed? a Unfortunately, we interviewed wral code with stronger C. h. Although we are able to hire you at the on, was a pleasure to meet yow last w caron and were extremely impressed with your CV and your performance in Owner as well Wess you have a greacar lad of you Acron moyed wrong with you last week and learning how you repressive actional and work experience in the fold of accounting Amis A received her human resources diploma last year and has been working for six months in the human resources departs of Global Success, an international marketing action When the accepted the position, she was very familiar with text messaging instant messaging blogging, and my other new technology-based communication channels, so she was confident that her communication skills would allow her to bed in her new position. Amina's position requires that the create documents, etten posting them to the company bruman resources website and make presentations about man sources policies and procedures at company meetings 13. Based on the formation in the text, what has Alina likely learned about her communication skaits in the past six months? 1. Texting and instant messaging are not used tall in the workplace. b. The Human Resources Manager who is 56 years old, is just as proficient as Aminais with these sew technology-based comication channels Nobody that Amisa communicate with pas much attention to conventional spelling grammar, or puncte d. She needs to develop appropriate communication skills for a wide range of purposes, audiences, and situations Sport Chek You work as a buyer for Sport Chok at its head office in Toronto The regional manager, you boss, las asked you to collaborate with Hans, a coworker in Sport Chak Winnipeg office, to write a report comparing the costs, retail prices, features, customer reviews, sales histories, and other data of the various bicycles that Sport Chicks. You and Hansagree to work on different sections of the report and then combine the two sections. Hans agrees to get his portion to you a week before the manager has asked for the completed report 15. Eric, the general managers Pelli's Gym, has asked you to research and prepare a report on the previous year's personal training policies by Monday. He has asked you to meet with various other localym owners to discuss their personal training policies. According to the text, researching is a component of which part of the writing process? drafting selecting a channel c.revising prewriting TD Bank Financial Group Thom Hollis works as a financial advisor for TD Bank Financial Group is job involves providing investment advice to many clients, in person or on the phone, and in many letters and emails. He has an appointment tomorrow with I-Wan, a client, to review her personal investment portfolio Before she comes in. The has to review her profile, decide what changes to rest and put together a proposed portfolio He has a recent finance diploma, but because he is will relatively new to his job, he wants to collect as much information as he canon appropriate vestments for her. He decides to send an email to Alyson his manager to see if she has writions or advice. Besides preparing for his meeting with Wan Thomas several other tasks he must work on Accessibility. Unavailable ich 16. Thorn knows that the best way to organize the information and questions in his email is to create an outline. Which of the following does the text recommend as a strategy that Thom might find helpful when creating his outline? a Use a vague title that describes the content. b. Divide the topic into 8 to 10 major components. c. Repeat/overlap important information d. Write the message directly from a scratch list. 17. In which situation would it be most appropriate to use the indirect strategy to communicate bad news? a You are informing a customer that her monthly subscription will increase by $1.50 per month b. You are informing a customer of a small policy change. c. You are informing an applicant that his job application will not be considered. d. You are informing a customer that her account payment is overdue. Enter the appropriate word(s) to complete the statement 18. According to the text, if a writer wants to develop firsthand, primary information for a project, the writer should go directly to the 19. An example of language would be to write your order will be couriered March 16 rather than your order cannot be couriered by March 12. 20. Real-time websites such as Google Docs are an example of a(n) a type of technology software that allows multiple users to create and edit pages collaboratively