Health Net provides health care to more than 6.7 million members. As a managed health-care organczation, the company strves to provide high-quality health care at a reasonabie cost. Many stakeholders heve an interest in Health Ner's operations, including doclors and other medical porsonnel, patents, insurance companios, government regulators, and the general public. Requirement 1. Prepare a goal and one measure for assessing achievernent of that goal for each of the following key areas: Customer satistaction Efficient use of lab lests Usage of physicat bime Maintain state-of the-art facilfes Overall firanciat performance Be the first health care provider to be a sponsor at the Olympics Decrease time physicians spend on administrative and clerical tasks Increase lab tests per customer Increase time physicians spend in meetings Provide patients with access to latest technology Reduce customer waiting time Reduce unnecessary lab tests ROI (return on investment) exceeding the 75 th percentile in the industry Amount of capital expenditures or, better, percent of equipment below standard Amount spent on research and development Average patients' time from check-in until seeing a physician Average physicians' time spend on administrative and clerical tasks Average usage time of high-tech equipment Lab tests per patient (categorized by diagnosis) Patients seen per hour of physician time or, better, percentage of physician time spent with patients Return on investment