Heartland Charities recently hired several accountants and started a department to supervise expenditures of its contributions. It did this because the state government recently passed several laws that increased regulation of charities to make sure they used their funds properly. Following this Heartland divided its fundraising department into two units—one specializing in individual donors and the other in donor foundations—because other charities it competed with for funds were specializing their fundraising departments too. What is the property of systems do these changes at Heartland illustrate?