Heartland Dental Inc
Analysis should cover the following key operations management areas, and you must highlight ways in
which the firm can improve operational areas listed below:

1. Background information about the firm you have selected.
2. Product/services offered by the firm.
3. Mission statement, operations strategy, core competencies, and competitiveness
of the firm.
4. Forecasting allows the company to plan the workforce levels, purchase quantities,
inventory levels and capacity. Discuss whether the demand for the firm's services
or product is monthly, weekly, daily, seasonal, etc.
5. Customer satisfaction is the primary key to the success of any operation, without
it, the company cannot survive. What is the level of customer satisfaction for the
firm's products/services?
6. Capacity planning allows the company to balance the trade-off between shortages
and excess inventories and between waiting lines and idle time. How would you
describe the firm's effectiveness and efficiency regarding service/products
delivery?
7. A good location can have a significant impact on the attraction of customers, thus
improving sales.
8. Discuss the firm's locations regarding product/service delivery and cost. Discuss
key considerations related to the firm's location decisions. Should the firm
consider other locations?
9. Discuss some of the ethical issues that the company has been involved in, whether
in the present or past. Explain how these ethical issues were resolved. What are
the key steps companies can take to avoid ethical problems?
10. Discuss some of the firm's supply chain regarding relationships with suppliers,
partnerships, logistics, etc. What are some of the latest trends in Supply Chain
Management that the firm has adopted
11. Discuss the significant challenges facing the firm that you have selected and
provided ways in which the firm can improve in the identified problematic areas

 

Include references (3-5)  and must have formatting and citation.