Question
Hello Can someone please answer these questions for me please You are the manager of the local Pizza Hut store in your neighborhood. To improve
Hello
Can someone please answer these questions for me please
You are the manager of the local Pizza Hut store in your neighborhood. To improve the performance of your store, you decide to apply competitive benchmarking. (i) Select two performance measuresto benchmark the performance of your store against a competitor. Describe each performance indicator, explain how your will measure them and, how you will collect data. (ii) Explain how selected performance measures will help to improve performance of your store.
Here are the different performance measures
Productivity Capacity Quality Speed of delivery Flexibility Process velocity
And here is information about each performance measure
Productivity:
The efficiency with which inputs are transformed into outputs. Measures how well we convert inputs into outputs. Total vs partial productivity measures Hours, cubic metres, number of parts, etc. Productivity is a relative measure
Productivity = outputs / inputs = output - produced / resource - consumed
Capacity:
The output capability of a process in a given time period Design capacity Ideal output rate in normal circumstances Maximum capacity Maximum potential output rate (short bursts) Capacity utilisation Percentage of available capacity that is actually used
Capacity utilisation = Actual output \ Design capacity
Homogeneous vs Variable output Cars, computers, etc. Lecturers, managers, etc.
Capacity utilisation = Actual machine hour used \ total machine hours available
Quality:
Defect rate of products produced internally externally environmental impact scrap or waste
Speed of delivery: two dimensions lead time delivery time variability
Flexibility:
Adjustable transformation process Competitive advantage can lie in ability to produce customised products; variety of a product Agile manufacturing Three dimensions of process flexibility Speed of adaptability from one product to another Ability to react to changes in volume Ability to produce more than one product simultaneously
Process Velocity:
Process velocity = total throughput time \ value added time
As with other measurements, process velocity is equally applicable to manufacturing as well as services.
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