Hello

Can you provide help the project schedule report that needs to address the below questions:

a. How the WBS enables effective planning and control b. How you determined estimation of duration and effort for tasks c. How you determined sequence and dependencies of tasks d. How you determined the baseline and how variances will be identified and reported e. At least one tool used to develop the WBS f. Method used to identify the issues and risks which may impact on project time management g. Resource requirements for the project h. Estimated costs for each stage of the project - as a budget table i. Communication methods which will be used during the project including types of reports, distribution methods and when to use various communication tools j. How forecasting and analysis will be used to determine the impact of changes k. Provide a resource assignment matrix

Scenario; John Readings Pty Ltd

In order to build customer goodwill and satisfy its legal and ethical obligations, John Readings has decided to implement a program within the Sales and Marketing departments to:

Inform Sales and customer service staff of legal and ethical obligations (particularly with respect to WHS and anti-discrimination legislation) and any standards or codes of conduct followed by the organisation

Promote high standards in professional conduct (see John Readings Code of Conduct and relevant legislation)

Inform clients and customers of John Readings commitments

Achieve employee and client buy-in for initiative

Develop the online knowledge management system or CRM to ensure all personnel can easily access the necessary information to ensure all legal and ethical obligations are adhered to.

You are an external consultant (from Ace Consultants) contracted by the Director of Sales and Marketing to project manage activities to achieve the objectives above.

Quality standards for deliverables:

Clearly communicate legal obligations and John Readings obligations

Contain as content or support company strategic directions

No grammar or spelling errors

Professional but friendly language

Fair and flexible delivery for intended audience

Meet audience requirements and sensitive to information needs, cultural diversity.

Previous needs analysis for the project has uncovered characteristics and requirements of John Readings Retail and commercial Clients:

Sales and Customer Service Staff

Under stress; time poor

Retail sales team are technical experts who are competent in selling and recommending authors, books etc.

Unaware of legal, ethical requirement. Just want to please customers

Even if aware, have no idea how to apply to daily customer practice

Unclear on overall strategic aims of JR

Culturally diverse.

Sales (publishing) reps

Building relationships with clients

Working from car - rarely in the office (often spend nights away from home)

Attend book fairs and other B2B events

Works territories and/or categories

Under extreme pressure to perform and marry the faceto-face with digital interactions.

Clients (B2B)

Cynical: e.g. 'why do I have to pay attention to JRs internal business? I just want them to manage my property

Time poor

Not sure of JR obligations and commitment to best-ofbreed client service and ethical practice, or even their own code of conduct/ethics?

Feel that the sales reps should alert us to any issues with regard to specific books, authors and/or topics that may be contentious and/or compromise legislation and/or codes of ethics

Culturally diverse

Not respected i.e. appointments made then they don't show and don't bother to let us know.

Customers

When staff are recommending books sometimes feel discriminated against on basis of:

Lifestyle

Family status

Cultural background

Income, etc. Sales (publishing) reps

Sales reps have been rude or insensitive on occasion: e.g. 'you wouldn't treat your rich clients or investment partners this way'

Do not feel they are adequately consulted re. market needs/wants.

Project conditions are as follows:

Minimum of team members, Project Manager and at least 3 key stakeholders. The Director, Sales and Marketing (the assessor) will determine composition of project team.

NOTE: Engagement of at least 50 personnel are required throughout the project lifecycle.

The structure of the work should include roles for project sponsor, technical experts, quality assurance of deliverables, project manager (yourself initially and, after provisional approval, as negotiated with your team), and roles and responsibilities for each team member to achieve the deliverables according to standards, etc.

All reasonable resources (e.g. access to a room, computers, software and templates) will be provided. Paper and telecommunications costs, for example, to be covered by candidates. All resources must be costed and included in your budget

Budget: $ 1 million

Your Director, Sales and Marketing (the assessor) will suggest project deliverables, for example, presentations, information sessions, posters, promotional materials, etc. You may determine your own specific deliverables so long as they are agreed to with stakeholders, meet project objectives, and adhere to budgetary constraints

Project timeframe: 12 months from initial concept discussion to finalisation and lessons learned

Project should include design, development, implementation, and evaluation stages (with periodic quality review)

Project status reports are due at 25%, 50% and 75% of allotted timeframe

Project must be coordinated with other organisational projects, operations, etc