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Hospitality Property Management (HRM 150)

Case Study - Legal Issues

The plaintiff and her friend entered a restaurant in a hotel and sat at a table across from a group of three individuals already having dinner. The three diners began engaging in coarse conversation, aimed to be overheard and shock the plaintiff and her companion. At one point, the restaurant manager asked the group to quiet down, but the abusive shouting continued.

Sometime afterwards, as the three members of the group were getting up to leave, one of the individuals directly insulted the plaintiff. After an exchange of words, the defendant struck the plaintiff on the face with a clenched fist, bruising her mouth and nose. The plaintiff called the attacker a racial expletive, encouraging the attacker to strike the victim again. The restaurant supervisor stood by watching but did not intervene or call security since he did not feel the situation warranted it.

As the fight continued, the plaintiff's friend ran to the counter to dial for the police but was told that the phone was not for public use. Later, she did manage to call 911. The attacker and friends were scared away and left the area. The plaintiff filed suit against the hotel, alleging that management had failed to provide security measures to protect her.

Assignment:

1. Discuss the case and determine whether the hotel was at fault.