hello - how are you ? Thank you for your time and effort I would like help on this ,

How to make toast, we were asked to detail a process that you are either part of or over see and manage. Answer the following questions based on your experience completing this.

1. Explain how this process can assist you in managing people and processes in the future?

2. Describe how this fits in with the readings and assignments to date. ??

The video I watched was www.drawtoast.com and its how a process of how to manage people you may watch it we had to draw arrows etc and my book is management lessons from mayo clinic inside one of the worlds most admired service organization by leonard L berry kent D seltman. chapters 9-10 any help is great