hello, I can't do the 6th. Can you help me? It says which table to use under the questions. The page number of this question is 14. The following Scenario is used for Question 7, 8 and 9:

l'l BSBSO420 Qualification Diploma of Leadership and Management Subject Operational Planning Assessment method Case Study Weighting 50% Unit of Competency BSBOPSSOZ Manage Business Operational Plans ******| M Po RTAN T****** The following table summarises the relationship between the Assessment and Performance Criteria (PC) outlined in the Rubric. 2.3 Identify and incorporate requirements 01 2. Manage resource for intellectual property rights and acquisition responsibilities related to acquisition of resources 3.1 Assess progress of operational plan in C22. Q4, 05, C26 achieving profit and productivity plans and targets 3.2 Identify areas of under-performance, 08 recommend solutions and rectify the 3. Monitor and situation revnew operational 3.3 Plan and implement relevant processes Q7 performance for ongoing monitoring and confirm that support is provided for individuals and teams 3.4 Negotiate recommendations for Q9 variations to operational plans and gain approval from designated persons 12 Sacnario: The scenario under Assessment 1 will be used in Assessment 2. You have successfully launched the flagship store and have been operating for 6 months now. The company expects the following for the next 6 months, and you are required to analyse the following information. 0 The expected turnover: $12,000,000 0 Targeted net profit ratio: 15% 0 Targeted total number of followers of social media networks: 1 million As the store is in Sydney CBD, the store is surrounded by many competitors, and the competition in the market is fierce. The customers do not wait in long queues and just visit another convenience store if products are not ready on the shelves. Therefore, staff turnover and absenteeism are the biggest concerns for the operating plans. You have been approached by the accounting manager and was informed that the efficiency in human resources is very difficult to manage, and especially the night shift is always suffering from a high level of absenteeism. As a result, you consider an unmanned operating system for the night shift that uses smartphone technologies and artificial intelligence to replace the traditional operating system and no staff is required except a staff who oversees the storage room. Question 1: You have been approached by the procurement manager who proposed that you may save operating costs by using one product key of MS Window and Microsoft Office package to multiple computers in the office. Do you accept the procurement manager's idea? You MUST provide your reasons for your answer. (PC 2.3 PE 4.3) Question 2: You have reported the following information and are now required to assess how the store was operated. Use the trend analysis and answer the following: Customer Targgeted Actual Variances No of staff satisfaction Net profit Sales ($) Sales ($) no shows (10) who Jan 1000000 890000 110000 8 8.2 11% Feb 1000000 830000 170000 12 7.4 9% Mar 1000000 840000 160000 9 7.8 10% Apr 1000000 910000 90000 6 8.5 11.50% May 1000000 925000 75000 5 8.6 12% Jun 1000000 940000 60000 3 8.9 13% (PC 3.1 PE 2.2, 4.5 KE 4.4, 5, 7, 9) 13 Required: a. Assess whether the store can achieve the targeted monthly sales ($1,000,000). b. Assess whether there is a relationship between customer satisfaction and the number of staff no shows. c. Assess whether the company's net profit ratio can achieve the targeted net profit in the scenario. Question 3: You are using the Gantt chart to organise all tasks in operational plans. Explain the benefits and drawbacks of the Gantt chart. (KE 6) Question 4: The store initiated a marketing promotion which sells all sandwich packs for only $5 (normal price: $8~$10) between 12 pm to 2 pm. However, the customers cannot get this promotion if they spend too much time in a queue and the time passes 2 pm in the POS system. For example, even though a customer picks up the sandwich before 2 pm and waits in the queue for checkout, if the queue is too long and the checkout is done after 2.00 pm, then the customer is not able to get the discount. As a result, a few customers were not very satisfied as they were not able to get the discounts and lodged a complaint to Fair Trading NSW. Required: Recommend to the operating manager how to handle this issue? (PC 3.2 PE 3 KE 10.1) Question 5: From the scenario, you consider an unmanned operating system and are required to clarify the benefits and the drawbacks of the system. The accounting manager informed you that the total investment funds for the system could be recovered in only a 6-month period as no staff costs are involved. Required: Complete the following table. (PC 3.2 PE 3, 4.4 KE 9) No Issues Benefits Drawbacks Customers must use their smartphones to enter the store and to purchase goods. 2 Customers safety may not be guaranteed 3 The investment funds for the system can be recovered in a 6-months period Customers may feel freedom as no staff watching over them 5 No concerns for staff no shows, sick calls 6 Do not have to manage staff roster Security of the system must be upgraded on a regular basis 8 Other shift staff may feel low job security 14 Question 6: From Question 5, the HR manager also advised that the staff and the supervisor in the night shift are eligible to receive redundancy payments of a 4-week of their salaries and the accounting manager provided the following information: The unmanned operating system Staff saving costs Initial costs 400000 Staff 880000 Maintenance 25000 Supervisor 70000 Insurance 20000 Additional labour 120000 Security system 100000 Total 1070000 Total 545000 Monthly costs 89167 And the table in Question 2 was addressed below: Customer Targgeted Sales Actual Sales Variances No of staff satisfaction (55) ($) no shows (10) Jan 1000000 890000 110000 8 8.2 Feb 1000000 830000 170000 12 7.4 Mar 1000000 840000 160000 9 7.8 Apr 1000000 910000 90000 6 8.5 May 1000000 925000 75000 5 8.6 Jun 1000000 940000 60000 3 8.9 Required: From your answers for Question 2 and 5, you are required to conclude whether you will implement the unmanned operating system. Provide reasons. (Note: A brief answer will NOT be accepted) (PC 3.1 PE 3, 4.5 KE 4.4, 5, 7, 9) The following Scenario is used for Question 7, 8 and 9: You have analysed the efficiency in the marketing activities, and the traditional marketing activities did not seem to be effective. The following information was provided to the marketing department. 15 Month Tcigimirlgigg Total Sales tlliaflggflgtihfg No. of complaints actIVItIes Jan $80,000 $890,000 $11.13 13 Feb $82,000 $830,000 $10.12 17 Mar $94,000 $840,000 $8.94 19 Apr $98,000 $910,000 $9.29 22 May $102,000 $925,000 $9.07 18 Jun $114,000 $940,000 $8.25 23 As it can be seen from the table above , the efficiency of the marketing activities became worse as $1 of marketing activity generated $11.13 of sales, but in June, $1 of the marketing activities generated only $8.25 of sales. In addition, the total number of complaints received from the customers increased regardless of other factors. The following complaints were made by the customers. 0 The staff seems to be distracted by other work rather than serving the customers. 0 The staff were doing something, and I had to wait for 5 minutes for checkout. 0 The staff at the checkout was very rude and aggressive. 0 One staff member mopped the floor, and it was very slippery without a warning sign. 0 I want to lodge a complaint about a specific staff member but don't know his name. Question 7: As a result, you have decided to install the customer feedback device (refer to the image), and all staff will wear their name badges. You are now required to develop a monitoring process for customer satisfaction. 0 Receive feedback from the customers and finalise the feedback by the end of each month 0 Reflect the evaluation on their performance review - Award/reward the excellent service provider 0 A confidential meeting with the staff who need improvement Identify shortfall skills to be improved Evaluation of the training and the staff Evaluate the customer satisfaction against each staff Inform the staff who received excellent feedback Celebrate the award in the staff newsletter Organise relevant training for the staff Record all feedback onto each staff file Required: With the above steps, you are required to complete developing the customer feedback evaluation processes. Complete the following table. (PC 3.3 PE 2.3, 4.5 KE 11) 16 Step 1 Receive feedback from the customers and finalise the feedback by the end of each month Step 2 Step 3 Step 4 Award/ Reward Support Inform the staff who received Step 5 Confidential mocting with the staff excellent feedback who need improvement Step 6 Step 7 N/A Step 8 Question 8: From the scenario, the traditional marketing activities did not seem to be effective, and you consider initiating social media marketing and planning to recommend the social media marketing to the CEO. Required: Explain the benefits of social media marketing. (PC 3.2 PE 2.2, 4.5 KE 4.4, 5, 6, 7) Question 9: You have decided to implement the followings: . the unmanned operating system . Social media marketing activities Customer service monitoring process In order to implement the above systems and processes, you will need to obtain approval from the CEO of the company. Required: Write an email to the CEO, and in your email, the following must be explained. . Cost benefits analysis for the unmanned operating system . The benefits of social media marketing activities . How the customer service monitoring is processed (PC 3.4 PE 4.4) - END - A20057 Operational Planning | BSB50420 Diploma of Leadership and Management | Assessments v1.0 Young Rabbit Pty Ltd (ABN 28 003 381 182) trading as Australian Pacific College RTO Code: 90396 | CRICOS Provider Code: 01331F | 2021