Hello,

I need help to create a bad news business letter. The letter should be written to Mary Lamb; 4000 Lima Street, Mercury, Oregon 97309. You are writing for your company--Pianos and More. Mary purchased an Merry Music electronic piano keyboard via theonlineportion of your store. The keyboard is no longer working, and she wants a replacement free of charge. The product worked for one year and two days. The warranty was for one year; therefore, youwill not replace or repair the product free of charge.

Thank you.