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Question:

You have been assigned as a project manager to oversee the overall process of creating an Airline Reservation System called MyAirline. MyAirline provides a flexible reservation and management of reservation solution for airlines. The characteristics of the system includes:

- Web based

- Interactive e-ticketing handling

- Boarding card and bag tag

- Web, mobile, kiosk check-in

Cancellation must be done within 36 hours before departure. Payment can be made with cash or card. The objective of this system is to ensure that all transactions are done smoothly.

As the project manager, you will need to ensure that you follow the software development process to organize work efficiently in order to deliver the system that meets the required functionality within a specific time frame and budget.

Based on the case study above, answer the following questions:

(e) Outline the structure for a quality plan to ensure the quality of the system developed.