Hello Mercedes, 1. What should be your immediate response to Millie Norman? Why? My initial response to Millie would be "Thank you for bringing this to my attention, I understand speaking up against a peer can be difficult. I would like for you to remain focused on doing your work however if you continue to have further concerns, please feel free to communicate it with me. On my end, I will evaluate the situation with upper leadership to determine if we have the same or further concerns and need to escalate further." The reason why I would respond to Millie this way is because there are no facts surrounding Millie's claim. Also, as a manager, you should remain objective and not participate in conversations in which the team morale can be negatively affected. A recent study on the effects of employee experience, clearly shows that cultural environmental factors such as a positive atmosphere, climate in the organization, fairness and diversity, and opportunities for growth can be effective in stimulating positive employee experiences (Lee