Hello, outstanding student! Some of my current students are struggling with the concept of routine, neutral messages in the workplace. How would you explain it to them?

a$.$Thank you for the compliment, Professor Singh. I would say routine messages are commonplace messages that convey information necessary for everyday work. They're usually short. Examples include answering and asking questions, confirming information, and requesting action.

Thank you for the compliment, Professor Singh. I would say routine messages are those people are highly likely to find boring because they are inherently repetitive. The two types are following up after receiving no response and repeating information more than twice.

Thank you for the compliment, Professor Singh. I would say routine messages are messages sent exclusively to peers or subordinates, not to your supervisors. Sending messages up the chain is never routine $$ it requires preparation. Examples of routine messages include asking a question to a peer and requesting action from a direct report.

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