Hello. would you kindly assist me with answers for questions 19 and 20

QUESTION 19 Marisa works for a large hospital and is in charge of their human resource development. Marisa focuses on those activities that have a longer-term focus on preparing for future work responsibilities. It is important however that the capacities of employees to perform their current jobs should also be increased. Which type of human resource development is described here? Technical training Management activities FNOT Developmental activities Internal development training QUESTION 20 Danielle is the Human Resource Manager at Imzivela Designs, an interior design company. Part of her management strategy is to give employees responsibilities which are usually allocated to senior employees to give them more control over aspects such as work-scheduling and cost control. This is known as E-learning job enlargement FNM+ vertical loading skills development