Help me in the case below

Nicholson Co sells cell phones. It supplies its clients with phones and remote phone associations.

Clients pay a yearly expense in addition to a month to month charge dependent on calls made.

The organization has as of late utilized an expert to introduce a reasonable scorecard arrangement of execution estimation

furthermore, to benchmark the outcomes against those of Nicholson Co's rivals. Tragically the advisor was called

away before the work was done. You have been approached to finish the work. The accompanying information is accessible.

Nicholson Co

Working information for the year finished 30 November 2013

Deals income $480 million

Deals owing to new items $8 million

Normal capital utilized $192 million

Benefit before interest and duty $48 million

Normal quantities of clients 1,960,000

Normal number of phones returned for fix every year 10,000

Number of bill questions 12,000

Number of client grumblings 21,600

Number of clients lost 117,600

Normal number of phones unrepaired toward the finish of every day 804

Required:

(a) Calculate the accompanying proportions and different measurements for Nicholson Co for the year finished 30 November 2013.

(I) Return on capital utilized;

(ii) Return on deals (working edge);

(iii) Asset turnover;

(iv) Average sit tight for phone fix (in days);

(v) Percentage of clients lost per annum;

(vi) Percentage of deals owing to new items.

[Note: The accompanying imprint designation is given as direction to this prerequisite:

(I) 15

(ii) 15

(iii) 15

(iv) 15

(v) 1

(vi) 1]

(b) A fair scorecard estimates execution from four points of view: consumer loyalty, development, monetary

achievement and interaction effectiveness.

Required:

Momentarily clarify any of the four viewpoints above.