help me make a valuable data out of this information

CFV OB/GYN - I have been to this locations many times, when my mom was pregnant 5 months ago, and all I can say this is one of the busiest clinics I have ever visit, they are full every single day, one thing that I noticed is that they are always check it in people with the receptionist, there are few people that once they come in, they go straight to the kiosk to check in. Another thing that I noticed is that when they are checking in with the receptionist, she sends them to sing on the kiosk. The kiosk in this location is very beneficial, it really helps to the receptionist and the whole clinic to be on track. 3 people check in

CFV Main Rehab - No body checked using the kiosk in during my visit

Main Admitting- Very busy, the receptionist needs to help people when they need it without them asking, observing who is struggling and trying to figure it out. Many (No body checked using the kiosk in during my visit)

Heart Center - No body checked using the kiosk in during my visit

CFV Behavioral HealthCare -3 people tried to check in but went to the front desk instead.

Highsmith-Rainey Express Care -No body checked using the kiosk in during my visit

Highsmith-Rainey OPNo body checked using the kiosk in during my visit

Cancer Center (one of the busiest kiosk places)people love to use the check in kiosk, they are used to it. 13 people check in during my visit

HPN Express Care

HPN Outpatient #1

HPN Outpatient #2 -No body checked using the kiosk in during my visit

CFV ENT-No body checked using the kiosk in during my visit.

CFV Internal Medicine Continuity Clinic- 3 people check try to check in.

Fayetteville Family - no body check in with the kiosk

Cape Fear Valley Peds ED in the hospital - 4 patients try to check in but it only work for 2

Betsy Johnson Admitting-No body checked using the kiosk in during my visit.

Betsy Johnson ED- 2 people check try to check in

Betsy Johnson Rehab-no body check in with the kiosk

Hope Mills- - 3 people check in, it seemed they had no issues using the kiosk

Hoke OB/GYN- 1people check try to check in but went to the front desk instead

Hoke ED- No body checked using the kiosk in during my visit. people were going straight to the front desk

CFV Pediatric Care -No body checked using the kiosk in during my visit

Diabetes & Endocrine-No body checked using the kiosk in during my visit

Sleep Clinic-No body checked using the kiosk in during my visit

How many patients are using the kiosk versus the check in desk?

32 people used the kiosk

What questions does the kiosk ask?

1. Name
2. Date of Birth
3. Address
4. Phone number
5. Reason for visit
6. Health insurance information
7. Primary care physician
8. Have you traveled outside of the country recently?

Does the kiosk handle the whole check -in process, including ID checks?

Certain kiosks are capable of handling entire check-ins, while others are not. However, there are instances where the kiosks may encounter difficulties during the processing of information, resulting in the kiosk getting stuck. In such cases, the kiosk may redirect you to the front desk in order to complete the check-in process.

Does the kiosk machine provide reports?

Yes, many check-in kiosk machines are equipped with reporting capabilities. These reports can provide valuable insights into the performance and usage of the kiosk, as well as the overall patient experience.

Where are the kiosks located?

In the Fayetteville area, hope mills, and Dunn.

Patient Satisfaction with Kiosk...

Was the check in process quicker?

Some kiosk check in process is quick, the quickest one is located at the heart center, some are not due to technical issues.

Easy to navigate?

It is important to recognize that patients have different levels of comfort with technology and the check-in process. Some patients may find it easy to navigate the kiosk because they are familiar with technology or have used similar systems before. However, other patients may not prefer the kiosk because it requires them to stand up, type or stay on their feet for a long time, especially for older patients. Such patients may prefer human assistance which is understandable.

From my observations, the primary reason some patients may not like the kiosk is because they may have experienced technical issues in the past, resulting in long waiting times. This can be a frustrating and stressful experience for patients, and they may be hesitant to use the kiosk again in fear of encountering similar issues. Therefore, it is crucial for healthcare providers to ensure that the kiosks are functioning properly and have reliable technical support to minimize the occurrence of such issues.

Easily accessible?

Healthcare providers should prioritize the accessibility of the kiosk to all patients, regardless of their needs and abilities. From my observations, it is crucial for the kiosk to be located in an easily accessible area for patients with mobility issues or who rely on assistive devices. Moreover, the kiosk should be able to communicate instructions in multiple languages, beyond Spanish, to accommodate the diverse patient population. I noticed that many Asian patients had difficulty understanding the kiosk's instructions at the cancer center.

Furthermore, cognitive accessibility should also be considered in the kiosk's design to ensure that patients with cognitive disabilities or those who struggle with complex instructions can use the kiosk with ease. The kiosk should provide clear and concise instructions in a simple and easy-to-understand format to promote accessibility for all patients.

Private?

The kiosk should ensure privacy by keeping patient information secure and not visible to others nearby. Patients should securely log in with a unique ID or authentication method. A statement should inform patients that their information is confidential and secure. The kiosk should securely transmit patient information with encryption to prevent unauthorized access or interception.