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P12-38 (book/static) Data Table Target Actual Performance Performance Mesures Requirements Objectives Financial Perspective Increase shareholder value Operating home changes from price recovery Operating income and from growth 5 00.000.000 S 35 000 000 350 000 000 $ 62,000 000 Customer Perspective Marshare of overall sine market 3.8% 92 points 93 points Internal Business Process Pers Improve gasoline quality impove ry performance En away Learning and Growth Perspective 1. Was Petrocal successful in implementing strategy in 2017 Oplain your 2 Ww you have included some measure of any station and employee training in the learning and growth perspective? the objectives calls Petrocal for e ning its trang Why or why not? Explain blety 3. Explain how Pecat did not achieve target market share in the gas market but exceeded to thancial tapes. Is market share of well as the correct measure market share? Explain biety 4. Is there a cuandetect linkage bet w een in the matures in the internal business process perspective and the measure in the custom perspective? That is would you add other measures to helemal-business process perspective or the c omparece Why own plan by 5. Do you new Percal decision not to measures of changes in een come to productivity a n d the financial perspective of the balanced c a rpin by Renew Produd Index ($) index ($) Percentage of refinery processes with advanced Print Done Print Done Requirements. you . Petrocas decision de mes changes operating on m y prevents under the financ e of the balanced score Esplan briety S toexpl o d ge with Petrocas decision des of changes in operating p r ovunder the financial per af the balanced Scorecard P12-38 (book/static) Data Table Target Actual Performance Performance Mesures Requirements Objectives Financial Perspective Increase shareholder value Operating home changes from price recovery Operating income and from growth 5 00.000.000 S 35 000 000 350 000 000 $ 62,000 000 Customer Perspective Marshare of overall sine market 3.8% 92 points 93 points Internal Business Process Pers Improve gasoline quality impove ry performance En away Learning and Growth Perspective 1. Was Petrocal successful in implementing strategy in 2017 Oplain your 2 Ww you have included some measure of any station and employee training in the learning and growth perspective? the objectives calls Petrocal for e ning its trang Why or why not? Explain blety 3. Explain how Pecat did not achieve target market share in the gas market but exceeded to thancial tapes. Is market share of well as the correct measure market share? Explain biety 4. Is there a cuandetect linkage bet w een in the matures in the internal business process perspective and the measure in the custom perspective? That is would you add other measures to helemal-business process perspective or the c omparece Why own plan by 5. Do you new Percal decision not to measures of changes in een come to productivity a n d the financial perspective of the balanced c a rpin by Renew Produd Index ($) index ($) Percentage of refinery processes with advanced Print Done Print Done Requirements. you . Petrocas decision de mes changes operating on m y prevents under the financ e of the balanced score Esplan briety S toexpl o d ge with Petrocas decision des of changes in operating p r ovunder the financial per af the balanced Scorecard