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Help Save & Exit Every employee at WestJet has a heightened sense of customer service responsibility. Which of the following statements does NOT describe WestJet:

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Every employee at WestJet has a heightened sense of customer service responsibility. Which of the following statements does NOT describe WestJet:
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Senior levels of management have embraced the business strategy of CRM.
WestJet has a CRM culture.
CRM messages and tactics have been communicated to all levels of the company.
Emolovees use and understand CRM technoloav.
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