Help with an analysis of communication skills such as listening, reading, writing, and speaking.

For example, the main topic is: 

-listening is more than hearing 

-reasons for not listening 

-what we do instead of listening effectively 

-different listening styles ex: 

Relational Listener -
Analytical Listener -
Critical Listener -
Task-Oriented Listener 

another topic to focus on for the analysis/summary is: ten ways to have a better conversation explained.