Herbs used in traditional Indian medicine are being sold by a big consumer goods company in India called "Coronil". Coronil claims to be a cure for any existing or new strain of Covid-19, however there is no evidence to prove that the goods are effective. Consumers are buying it based on word of mouth. It is stated online and on the packaging that the product is the only cure for Covid-19 in the world. The product is being stocked in Chemist Warehouse for $199.

Mary Singh caught the delta strain of Covid-19, instead of seeking medical assistance, she used Coronil instead. The consumer almost died, but luckily was admitted to hospital in time. She now wants to make a claim against Chemist Warehouse for misleading and deceptive conduct.

The issues for determination are:

1. Is the conduct misleading and deceptive?
2. What is the consequence of a contravention?
3. Are there any remedies available?