Here are the four learning objectives of the floor agents training program. Enhance Product Knowledge - By the end of the training program, the floor agents should be able to accurately describe the features and benefits of at least 90% of the products in each department. Develop Persuasive Selling Techniques - By the end of the training program, floor agents should be able to demonstrate the use of the three different selling techniques: upselling, cross-selling, and consultative selling by successfully completing role-play scenarios and sales simulations. Improve Communication Skills - Within 30 days of completing this training program, floor agents should be able to communicate effectively and professionally with customers and demonstrate active listening and clear, concise responses when providing product information, answering customer questions, and handling objections by achieving at least 80% positive feedback on customer feedback surveys. Increase Customer Satisfaction - Within 90 days of completing this training program, floor agents should be able to demonstrate excellent customer service and increase overall customer satisfaction by achieving an average rating of 4.5 out of 5 on customer feedback surveys. Recommend one metric to evaluate the results of the training program. Explain how to calculate the recommended metric. Explain why the chosen metric is an effective option for evaluating the training program