Here is the question: A company that provides training, certification and consulting services to commercial, government, and non-profit organizations in applying best practices in balanced scorecard (BSC), strategic performance management and measurement, and transformation and change management has a customer success story on its website at http://www.balancedscorecard.org/Home/tabid/36/Default.aspx. Click on the Award for Excellence link (on the right-side of the page) and read the story about Mecklenburg County, which successfully transformed the county government and positioned it for tough times. Summarize the success story and explain how it relates to what you have learned in this course this week.

This is what we covered this week in class for context. Balanced Scorecard, Segment Reporting and Decentralization, Return on Investment (ROI) and Residual, Relevant Costs for Decision Making, Make or Buy Decision, Special Orders