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Here is the situation: You are thetraining manager of XYZ Company. XYZ Company is the premier widget manufacturer in the United States. It is alsoin
Here is the situation: You are thetraining manager of XYZ Company. XYZ Company is the premier widget manufacturer in the United States. It is alsoin trouble: Several performance errors across the company have resulted in a loss of reputation and trust. XYZ customers are beginning to look elsewhere. Senior management has fallen out of alignment and is beginning to form into two opposing camps. How do you, as atraining manager, navigate these issues and maintain your credibility? What would credibility look like?
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