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Hey, I need summary information on 20.2(Quality Management Concepts), 20.3(The Cost of Quality),20.4(The Seven Quality Control Tools), 20.7 Quality Leadership, and 20.8(Responsibility for Quality and

Hey, I need summary information on 20.2(Quality Management Concepts), 20.3(The Cost of Quality),20.4(The Seven Quality Control Tools), 20.7 Quality Leadership, and 20.8(Responsibility for Quality and 20.9(Quality Circles). Please

Ref:- Kerzner, Harold-Project Management.

Thank you.

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