Hi all,

Within Costco Wholesale Corporation we value feedback from both internal and external stakeholders, as we know we cannot exist without each. With a 24-hour service chat and mobile hotline, Costco can provide an easily accessible channel to provide feedback, received support, and ask questions. Feedback will go through a "service ticket" that tracks all feedback and the actions taken to remediate. This allows for monthly reviews to be performed by upper management ensuring we are addressing our external stakeholders and their feedback in a timely and professional manner. For internal stakeholders we will have an anonymous hotline where employees have a safe place to provide feedback. All employees will be required to perform quarterly reviews on the company, covering areas such as compensation, job happiness, areas for improvement etc. Feedback received from internal stakeholders will be reviewed daily, or as received, and addressed to the quickest of our abilities. Through encouraging an open and safe hotline we can promote and encourage our stakeholders to provide feedback, as we can continue to evolve and better our organization for all. When addressing feedback from customers it will be crucial to respond in real time with real solutions. Our hotline staff will be trained with tools to ensure the customer is heard and is aided to the best of our ability.

-Daniella

• Do you have any suggestions or recommendations for improving their feedback loops?