Hi any help would be much appreciated,

You work as an individual support worker in a service that provides support to individuals with disabilities as well as aged care clients. This centre that you work in is in the local community and is very busy. Staff have noticed that client participation numbers have dropped recently in the service programs. The staff responded by handing out survey and feedback forms to clients and other service users. These surveys and feedback forms ask the clients and other service users about the services that the centre provides. The surveys and feedback forms indicate that the clients are concerned about their privacy during group sessions and that individual interview rooms are not soundproof.

Some of the concerns are about how the comments in the group were made using inappropriate humour that the clients felt was designed to denigrate them. They felt this left the interpretation of the information spoken in humour to be used as gossip that can influence the way other staff members interact with them. The staff response to this concern, is about how they feel the clients might perceive them in being deliberate and hurtful.

What is one health-related policy or procedure that could be improved? and is it a legal concern or an ethical concern?